𝗕𝗔𝗟𝗔𝗡𝗖𝗜𝗡𝗚 𝗖𝗢𝗦𝗧𝗦 𝗔𝗡𝗗 𝗖𝗢𝗡𝗩𝗘𝗡𝗜𝗘𝗡𝗖𝗘: 𝗧𝗛𝗘 𝗟𝗢𝗚𝗜𝗖 𝗢𝗙 𝗠𝗥 𝗦𝗛𝗜𝗙𝗧𝗘𝗥'𝗦 𝗢𝗡𝗟𝗜𝗡𝗘 𝗕𝗢𝗢𝗞𝗜𝗡𝗚 𝗣𝗥𝗢𝗖𝗘𝗦𝗦.
Today, I had a conversation with a customer who had concerns about our online booking system. They felt that the form we require to be filled out was too complex and suggested that we should offer phone bookings as an alternative. I tried to explain why we do things the way we do.
I understand the appeal of talking to a real person on the phone, especially when it comes to planning a move with a company like Mr. Shifter. However, I wanted to stress the importance of our online form. It's not there just to complicate things; it's designed to help us make sure we send the right team and equipment to make your move smooth and efficient. That's why it may take a bit of your time to complete.
I do acknowledge that the form can seem like a hassle. But what's important to understand is that if we switched to handling phone bookings, we'd have to hire more staff to manage those calls. This, in turn, would lead to higher costs for our services. At Mr Shifter, we're committed to providing affordable solutions to our valued customers, and the online form is a key part of that commitment.
So please, the next time any small local firm asks you to fill out an online form, it's not about inconvenience but rather about ensuring a seamless process and keeping our costs reasonable. It's our primary aim is to offer affordable, efficient, and high-quality services to all our customers.
Poll: Are domestic flights with Air NZ out of your budget?
A Tauranga man has filed a complaint with the Commerce Commission, claiming that due to dynamic pricing, it’s cheaper for him to fly to Los Angeles than to book a flight for his daughter from Tauranga to Wellington.
Do you think their pricing needs addressed to encourage more people to fly?
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95.7% Yes, it's too expensive
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3.7% No, it's reasonable
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0.6% Other - I'll share below
Show us your projects
Whether it's craft, haberdashery, woodwork or upcycling, we'd love to see what you've been working on lately.
You may even spark someone else's creativity...
Tell us about your current project or show us a picture in the comments below...
What does ANZAC day mean to you?
ANZAC Day is a time to reflect, remember, and honour those who served.
It’s also a powerful reminder of the impact of war and the courage of those who stood for something greater than themselves.
We're interested to hear what ANZAC Day means to you and your whānau, and about any special traditions you follow each year.
Perhaps you have a loved one who served? If you feel comfortable, we’d love for you to share their story here with us.
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