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By local democracy reporter Brendon McMahon:
The West Coast Regional Council rates mess has reared its head again with the council admitting an "administration error" caused some ratepayers to be charged twice through direct debit.
Council's Risk and Audit Committee chairperson… View moreBy local democracy reporter Brendon McMahon:
The West Coast Regional Council rates mess has reared its head again with the council admitting an "administration error" caused some ratepayers to be charged twice through direct debit.
Council's Risk and Audit Committee chairperson Frank Dooley said front line staff have been wearing the outcome of a poor system, which reflected years of under investment because of a fear of "putting the rates up".
The latest blunder comes after council overcharged some West Coast ratepayers last year, forcing officials to reissue invoices in December.
Invoices for 2023-24, from December 12, should show exactly what people owed for their second installment, Dooley said.
Ratepayers have been contacting the Local Democracy Reporting and posting to social media after their rates direct debits were double dipped - and sometimes for variable amounts.
"Incomprehensible" invoices, some with charges dated as 2022-23 instead of 2023-24, have also been pointed out.
Council chief executive Darryl Lew said the direct debit mistake reflected ongoing issues with council's rates accounting system.
"We acknowledge the administration error that resulted in duplicate payments, those individuals affected have been reimbursed within 24 hours," he said.
Council had also responded "to a small number" of ratepayers concerned at their accounts, and having "difficulty understanding the invoices".
"We appreciate this is a complex matter for many ratepayers and rates direct debits are calculated on an individual basis, taking into consideration many factors including rating district levies and the ratepayer's current account balances."
Lew said the direct debits have been recalculated to reflect the difference between the previous rates payments and the new calculation for the rating period.
"Those affected ratepayers will be notified in due course," he said.
In the first problem to arise, as the 2023-24 invoices arrived, ratepayers in special rating districts like Greymouth and at Harihari were shocked to find huge rates increases of up to 300%.
The final due date was January 20, after two previous payment extensions.
However, ratepayers were encouraged late last year to still pay their first incorrect installment, with the assurance this would be balanced out with the second installment.
Lew was also asked why the refreshed 2023-24 rates invoices sent out on December 12 still had 2022-23 quoted at the bottom.
Dooley, an accountant, said the new invoices sent out should have said 2023-24.
The invoice system problem reflected wider issues affecting council administration due to under investment, he said.
Dooley said they are waiting a final report from Price Waterhouse Cooper, commissioned by council late last year, to investigate the rates system.
"We need to improve that system but without seeing the PWC report, I can't make further comment."
Council rates staff have been "inundated" over the issue.
"There was a system break down and that shouldn't have been the case. Councils need to make sure the systems are right.
"Why haven't we got an annual report? Exactly the same problem: we haven't invested in systems and we haven't invested in people," he said.
"The lack of investment over a number of years is coming back to bite us and we have got to change that."
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By local democracy reporter Brendon McMahon:
A community trust to take over the closed aged-care facilities at Reefton is off the cards for now.
But the Reefton Health Action Group remains focused on pushing for the reopening of the aged-care wing of the town's former hospital.
The … View moreBy local democracy reporter Brendon McMahon:
A community trust to take over the closed aged-care facilities at Reefton is off the cards for now.
But the Reefton Health Action Group remains focused on pushing for the reopening of the aged-care wing of the town's former hospital.
The idea was floated initially at a meeting called by the Reefton Health Action Group (RAG) in December over the closure of Ziman House aged-care wing of the former Reefton Hospital - renamed Reefton Health in March 2022.
The former West Coast DHB closed the aged-care wing in March 2022 explaining it was a Covid management measure - although it later emerged Ziman had also been operating without the requisite number of registered nurses on site.
Ziman is yet to reopen with some staff in Reefton remaining on full pay.
The facility has been renovated and maintained ahead of the promised reopening.
Health NZ announced last month it intended to operate a day-based activity programme at the site from January for people being cared for at home, in lieu of Ziman not being able to reopen yet.
However, Health NZ confirmed this week the day programme has not yet started.
RAG spokesperson Helen Bollinger said a trust model was not the group's first preference for the reopening of Ziman.
"Most of the people are not keen. We would like the hospital people (Health NZ) to do their job and administer what was before," Bollinger said.
The trust idea had initially been explored to gain some traction with Health NZ, "thinking it was one way of speeding things up," she said.
"We wouldn't dismiss it altogether, but it's a huge undertaking."
The idea of a trust only applied to Ziman, not the wider primary care services such as the GP provided from the same site by Health NZ.
Bollinger said the RAG December 8 meeting heard from representatives of Westport's O'Conor Home Trust on the complexities of running aged care services under a trust model.
This included the challenge in recruiting registered nurses, which Te Whatu Ora repeated in December when explaining why Ziman House remained closed.
Bollinger said from what they heard standing up a similar trust in Reefton would be a huge undertaking.
"It's fraught."
Meanwhile, a RAG meeting this week was to discuss the next move in pushing for Ziman House to reopen, she said.
She said the agenda may include the existing Inangahua Wheelchair Van in the town to see how it might be supported by RAG under a new model.
"It could be possibly used to pick up people to bring people into this so-called activity programme."
However, the group was holding onto Ziman being reopened fully.
"We don't want an activity thing anyway; we want the hospital."
In December, Health NZ West Coast associate director of operations Phil Wheble said there were no plans to cede its Reefton medical centre to a private provider or trust.
However, a Health NZ spokesperson said this week they were open to handing over Ziman to the community.
"We are happy to engage with RHAG or any other interested party regarding the establishment of a trust to run the aged care facility if this is what is being proposed," Health NZ said.
Regarding the promised day activity programme at Ziman, Wheble said in a statement they were still working on it.
"We are working with our staff and union partners and once the workforce is confirmed we will be able to provide a new start date for the day activity programme," he said on January 24.
By local democracy reporter Brendan McMahon:
A powerful storm has accelerated the radical shift of the Waiho (Waiau) River at Franz Josef, moving 95% of the river's main channel to the Tatare Stream north of the tourist hotspot.
And with further bad weather forecast - up to 200mm of rain… View moreBy local democracy reporter Brendan McMahon:
A powerful storm has accelerated the radical shift of the Waiho (Waiau) River at Franz Josef, moving 95% of the river's main channel to the Tatare Stream north of the tourist hotspot.
And with further bad weather forecast - up to 200mm of rain is expected this weekend - West Coast Civil Defence has swung into action over the river change and the potential risk.
West Coast Regional Council staff and river engineers visited the area on Wednesday to assess the river following last weekend's state of emergency amid heavy rain warnings.
The river radically changing course is serious, but with "no immediate risk" to life, council chief executive Darryl Lew said.
"I'm awaiting [Civil Defence] advice but clearly we will go and talk to the land owners down that Tatare Stream," Lew said on Thursday.
The amount of rain forecast this weekend was a concern for the river, so Civil Defence is gearing up, he said.
The rapid build up of the Waiho River-bed and the risk of its increasingly changing course posing a high risk to residents and visitors to the tourist hotspot of Franz Josef on the north bank has been a long standing worry for West Coast authorities.
In mid-2023, the emerging issue of the river bed shifting north and dropping into the Tatare Stream bed forced the council to abandon plans to build a series of flood bunds on that side of the Waiho River.
The bunds were planned as a wider protection scheme on the north bank to secure the future of Franz Josef for the next 15 years.
The heavily avulsing river bed also spurred council to revise and relaunch a 10-year strategy to manage the river, which was released to the community in October.
It primarily advocates removing the stop banks on the south side of the Waiho, which would allow the riverbed to fan out naturally over predominantly rural land to overcome the threat to Franz Josef.
Lew said the weather event last weekend had radically accelerated the Waiho avulsion, with 95% of the main channel of the Waiho now flowing via the Tatare Stream to the northwest.
At the same time, water was seeping in behind the Havill Wall on the Waiho north bank, near the Westland District Council wastewater treatment plant and ponds, about 1.5km from the main town.
Havill Wall was controversially built by the district council following the April 2016 flood which swamped the old Scenic Hotel site.
It has recently been upgraded by the regional council as part of the wider north bank flood protection scheme.
Lew said the on-the-ground inspection on January 24 was their first opportunity to view the area since the river receded from the heavy rain last weekend.
Heavy scouring and "bank attack" was evident on the banks of the usual Waiho River channel near Franz Josef and Waiho Flat, "but that is a secondary concern".
Lew said council engineers and members of the Waiho Technical Advisory Group - used by council last year - had been pressed into action.
The group would consider options in the coming days, including if moving the Waiho River back to its normal course was possible.
In the meantime, council expected to make a further statement on the situation tomorrow [Friday] afternoon, Lew said.
"This potential for the Waiho to avulse and flow into the Tatare Stream was signalled as a strong possibility in the Waiho River Strategy.
"The key issue for us is whether we can do some channel works to manipulate the Waiho River flow back into it's main channel, or not."
Lew said the avulsion was below the district council sewage ponds.
"At the moment there is no direct threat to the ponds. However, at the moment there is considerable signs of seepage behind the Havill bank which protects the ponds."
Asked if that seepage was expected, Lew said council was seeking further geotechnical advice.
"There is no water entering the (sewage) ponds."
Lew said there was no immediate threat to State Highway 6, north of Franz Josef, as a result of the river shifting to the Tatare.
However, if the trend of the main channel of the Waiho into the Tatare was allowed to continue, "the implications are significant".
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Quick, easy, and oh-so-delicious! Grab your apron and prepare for caramel perfection with our step-by-step recipe.
Click read more for the full … View moreCraving a recipe that’s sure to impress? Indulge your sweet tooth with our Gooey Caramel Muffins - the latest addition to Ryman’s food menu.
Quick, easy, and oh-so-delicious! Grab your apron and prepare for caramel perfection with our step-by-step recipe.
Click read more for the full recipe and video.
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Not all Ryman residents can claim viral internet sensation status – but Patrick Hogan Retirement Village’s Doug Lineham sure can!
It was during the live televised name reveal for Ryman Healthcare’s new Cambridge village on TVNZ’s Breakfast that presenter Matty McClean happened upon Doug.… View moreNot all Ryman residents can claim viral internet sensation status – but Patrick Hogan Retirement Village’s Doug Lineham sure can!
It was during the live televised name reveal for Ryman Healthcare’s new Cambridge village on TVNZ’s Breakfast that presenter Matty McClean happened upon Doug.
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What viewers didn’t know, however, was that behind the droll exterior, Doug was dealing with the loss of his beloved wife Jan.
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