Citizens Advice Bureau New Zealand
Community Organisation
Community Organisation
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Do you know we help everyone? Some people get a bit stuck on our name, but you don’t have to have NZ citizenship to use our service. We’re here for everyone, no matter your nationality, age, ethnicity, gender, sexuality… (or other wonderful identifying feature of a person!).
Join us for CAB… View moreDo you know we help everyone? Some people get a bit stuck on our name, but you don’t have to have NZ citizenship to use our service. We’re here for everyone, no matter your nationality, age, ethnicity, gender, sexuality… (or other wonderful identifying feature of a person!).
Join us for CAB Awareness Week 8-14 March 2021, where we celebrate 50 years of serving the community.
www.cab.org.nz...
From the first CAB in Auckland in 1970 to now having 82 CAB sites around NZ, we’ve been here and we’re going strong. We've helped thousands of individuals and whānau to solve problems and find a way forward. Watch our journey through 50 years of the Citizens Advice Bureau in Aotearoa New … View moreFrom the first CAB in Auckland in 1970 to now having 82 CAB sites around NZ, we’ve been here and we’re going strong. We've helped thousands of individuals and whānau to solve problems and find a way forward. Watch our journey through 50 years of the Citizens Advice Bureau in Aotearoa New Zealand in this short video vimeo.com...
If you've got some well wishes to pass on to our CAB volunteers let us know, or maybe you have some ideas about what the future could look like for the CAB?
Join us in celebrating 50 years of the CAB serving the community, CAB Awareness Week, 8-14 March 2021.
www.cab.org.nz...
Do you know what your rights are at work? How about your rights to do with renting or owning a home? If you buy something that’s faulty do you know what your options are? This CAB Awareness Week from 8-14 April you’re being invited to Discover Your Rights – Tūhuratia ō motika!
Helping … View moreDo you know what your rights are at work? How about your rights to do with renting or owning a home? If you buy something that’s faulty do you know what your options are? This CAB Awareness Week from 8-14 April you’re being invited to Discover Your Rights – Tūhuratia ō motika!
Helping people to know what their rights and responsibilities are and how they can act on these is core to what the Citizens Advice Bureau is about. We help people from all walks of life to access the information they need so they are empowered to take next steps and to resolve their problems.
A highlight of this year’s Awareness Week is the launch of the CAB’s new public website - www.cab.org.nz.... After a year of development and user testing, the resulting website provides an accessible, mobile-friendly, knowledgebase of 2,000 questions and answers about people’s rights that are based on real issues confronted by clients.
The information about rights is grounded in the law but is practical and is expressed in a way that’s easy to understand.
The website also provides a directory of more than 30,000 community organisations so that the CAB can help connect people with any additional services they need.
We’re keen to break down any barriers people face in finding out what their rights are. Our new website is a fantastic resource for the whole community, and complements the amazing face-to-face and phone service provided by our skilled and dedicated volunteers.
We invite you to Discover Your Rights with us this Awareness Week by checking out our new website www.cab.org.nz..., calling us 0800 367 222, or by visiting your local CAB. We’re here to help.
When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has … View moreWhen you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.
The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.
If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.
With winter bugs doing the rounds, it’s worth knowing what the rules are about sick leave. So what are you entitled to?
• In general you’re entitled to 5 days’ of sick leave each year after you’ve worked for your employer for 6 months.
• You can accumulate any unused sick leave up … View moreWith winter bugs doing the rounds, it’s worth knowing what the rules are about sick leave. So what are you entitled to?
• In general you’re entitled to 5 days’ of sick leave each year after you’ve worked for your employer for 6 months.
• You can accumulate any unused sick leave up to a total of 20 days.
• Sick leave can be used when you’re sick or when you need to be off work to look after someone else who is sick or injured (your partner, child, or someone who relies on you for care).
• Even if you’re a part-time or casual worker, you’re still entitled to 5 days’ of sick leave a year (once you’ve worked for 6 months continuously or for an average of 10 hours per week, and at least one hour in every week or 40 hours in every month).
• Your employer can require you to provide a medical certificate if you’re sick for 3 or more days in a row, and you’ll need to pay to get it. If they want proof of sickness sooner then they will have to pay the costs of getting the proof.
These are the minimum sick leave entitlements. Your employer can agree to give you more.
Check out our website for more information about sick leave and other employment rights and responsibilities. If you’ve got questions get in touch with a CAB near you, call us on 0800 367 222 (0800 FOR CAB), or contact us online.
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