Personal and home are providers.

Diane from Grandview Heights

I’ve had it with personal care providers. We have been with a company for five years and it’s the worst service we have ever experienced. They are supposed to provide us with two carers, morning noon and one at night, I’m the second person at night. My mum needs two people, because of the no lift policy.
We have a roster that is nearly filled. Lately they have been leaving the rest empty, like today there is nobody coming for lunch to see to mum. I have to then ring which takes sometimes ten to twenty minutes for them to answer the phone. Then we speak to a lady who has to then pass a message on to the coordinator in Hamilton to get something sorted. Now that works if they answer their phone. I’ve actually had to find the help myself after talking to the carers that already care for my mum.
I’ve heard from different carers that the care that is given to people with dementia is not good. One person went without dinner because of bad management. I’m tearing my hair out each day wonder if they’ve covered mums care. I’m retired, I did this for a living, I don’t need to be stressed out organising their business for them.
Just wondering if there is anyone in the same boat.