
Neighbourly Q&A: Consumer rights with CAB's Andrew Hubbard
What can you do if you buy something that breaks soon after you buy it? It's time for another helpful Q&A.
Today we have Andrew Hubbard from Citizens Advice Bureau New Zealand (CABNZ) who will be answering your questions about your consumer rights.
A little bit about Andrew:
Dr Andrew Hubbard is deputy chief executive of Citizens Advice Bureau New Zealand (CAB) and loves working for the CAB so much that he’s been there for more than fifteen years.
Andrew believes in the difference people can make working together in the community and loves being able to support the work of the more than 2000 CAB volunteers across the motu. Andrew’s background is in policy and he’s been actively involved in consumer issues for the fifteen years he’s been at the CAB.
Andrew and the CAB team are ready to answer your questions about your consumer rights. This might be questions about when you can get a refunds, your rights when buying via Facebook or overseas, product delivery issues and what to do if a retailer won't sort a problem out for you.
Andrew is here live on Wednesday from 9.30am for your questions.


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Have you been to Waitomo recently?
One of the region’s premier tourist locations is shaking off its long Covid hangover as a new caving experience opens near Waitomo promising local jobs, and a boost to visitor numbers after the pandemic decimated local businesses.
Co-owner and founder of The Waitomo Experience, John Heskett said pre-Covid there were more than five black water rafting operators working in the caves beneath Waitomo, but that number dropped down to just one.
Have you been to Waitomo recently? Tell us more in the comments (adding NFP if you don't want your words used in print).
