I'm just wondering ... 🤔
I was wondering if anyone else has gone through this with Novus?
For any future windscreen incidents, are there any other suggestions for a better company to use with better service?
The business car was booked into get the windscreen replaced as it was badly cracked by a stone from a car in front on the Southern Motorway 2 weeks ago..
The crack was bad, but when we called the local Novus we told there won't be any leaks if it rains due to the triple layering of glass for this model of car.
Also, no immediate/emergency appointments last week, so appointment was made for Tuesday (yesterday) after being given a choice of either Monday or Tuesday. We were told it would take 4 hours which includes the calibration required with all the electronic gizmos running through the windscreen.
So, off they went to order the specialised windscreen.
We rock on up yesterday morning (sparrow farts time) to be told that the appointment was in fact for today.
Now, keep in mind, no email or text confirmation was sent through upon making the appointment; kind of understandable if it was a private car, but a company car? Nope, not good enough.
So, again, up with the sparrows to fight our way through peek hour traffic (oh such fun), dropped it off a wee bit ahead of our appointment.
Now, if it was going to take 4 hours, it should have been ready at the latest @ 13.00hours.
13.30 comes and goes, so a phone call is made to find out that they hadn't even finished it yet, apparently the calibration hadn't been done yet, "We'll call you back". They didn't!
14.30 hours arrives, so we made the decision to go there.
We got there to be told they hadn't done the calibration yet.
So, I dropped the man off and left him to wait.
Apparently the calibration took another hour to do.
He finally left there at 15.30ish.
What had transpired was, they had installed the windscreen, let it 'settle' before doing the calibration and while they were waiting did all the other cars in between - completely forgetting about our car until we called and finally rocked up!!!
They provided no appointment confirmations either by text or email, no follow up phone calls to say the car was ready or delayed - we had to call them.
The 4 hour job ended up being 6 1/2 hours!!!
This is a whole day of business that we can't get back.
To be told 3 different 'stories' and not called re: the delay was the last straw.
We will NEVER, EVER use the branch again.
Poll: Should drivers retake the theory test every 10 years?
Drivers get where they need to go, but sometimes it seems that we are all abiding by different road rules (for example, the varying ways drivers indicate around a roundabout).
Do you think drivers should be required to take a quick driving theory test every 10 years?
Vote in the poll and share any road rules that you've seen bent! 😱
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49.5% Yes
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48.6% No
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1.9% Other - I'll share below
Here's Thursday's thinker!
I am lighter than air, but a hundred people cannot lift me. What am I?
Do you think you know the answer to our daily riddle? Don't spoil it for your neighbours! Simply 'Like' this post and we'll post the answer in the comments below at 2pm.
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Why make picking up reserved library books harder? What do you think? Challenge: Write the last stanza for the first poem attached below.
Once books are reserved in Auckland Libraries books, when they are available no longer go alphabetically by customer but instead go into a Holds pickup shelf number based presumably somehow on when each book needs to be picked up by.
I had two books reserved that arrived on two different days in the Blockhouse Bay Library and hence each book has a different shelf number. Hard to find unless you knew the shelf number in the notification email. Even if you knew the shelf number I found myself three books by the same author on the two shelf numbers.
More recently yesterday a book I reserved was on a different shelf number than was specified in my notification email (see image below).
Sadly it is clear from library staff that a numerical system for reserves is here to stay.
I suggest that so that all books for each person has the same shelf number, the shelf number becomes the last digit of a person's library card (0-9).
Within each shelf number a book is found under the day the reserve arrives in the library (01 to 31, hopefully the same date the email is sent).
Since a customer appears to have 10 days to pick up a book, ten days of the month would appear to be required at any time (for each digit 0-9).
Once there are 10 days used the next day's reserves could go back at the beginning of the shelf number after any remaining books not collected (hopefully none) are removed (along with the old day number and the new day number (01 to 31) inserted) after the last day available and future days' books remaining moved forward to make room.
Each day number (01-31) would appear once for each shelf number (0-9) before the first book on that day- perhaps cover an old withdrawn book with paper with each day number on the spine?
When a reserved book arrives in the library the last digit of the library card could be placed on a piece of paper in the book to be removed when it is put on the shelf, to be recycled the next day.
What do you think?
See the image below and page 3 below for a letter appearing in the Western Leader on 9 September:
www.neighbourly.co.nz...
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