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2242 days ago

If the warranty has ended, it doesn't mean your rights have!

Sacha Green from Citizens Advice Bureau New Zealand

When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.

The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.

If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.

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More messages from your neighbours
1 day ago

What's your favourite tomato recipe?

Mei Leng Wong Reporter from NZ Gardener & Get Growing

Kia ora neighbours. We know your tomato plants are still growing, but we're looking ahead to the harvest already! If you've got a family recipe for tomatoes, we'd love to see it and maybe publish it in our magazine to share with our readers. Send your recipe to mailbox@nzgardener.co.nz, and if we use it in the mag, you will receive a free copy of our February 2025 issue.

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2 days ago

Poll: When should the tree go up? 🎄

The Team from Neighbourly.co.nz

From what we've heard, some Christmas trees are already being assembled and decorated.

What are your thoughts on the best time to get your Christmas tree up?

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When should the tree go up? 🎄
  • 5% Second half of November
    5% Complete
  • 44.6% 1st December
    44.6% Complete
  • 17.1% A week before Christmas
    17.1% Complete
  • 32.1% Whenever you wish
    32.1% Complete
  • 1.2% Other - I'll share below
    1.2% Complete
1453 votes
1 day ago

Spring spruce up

Bob Owens Retirement Village

Spring is the season of new beginnings and the perfect time to declutter and refresh your home. Imagine stepping into a space that feels open, organised, and filled with only what truly matters. Whether you’re looking to simplify your life, want to downsize, or just enjoy a more comfortable living space, decluttering is a great way to start.

With these expert tips from decluttering and organising specialist Peter Walsh, you can take small steps toward a clutter-free home that you’ll love spending time in.

Click read more for more article.

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