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Today, I had a conversation with a customer who had concerns about our online booking system. They felt that the form we require to be filled out was too complex and suggested that we should offer phone bookings as an alternative. I tried to explain why we do things the way we do.
I understand the appeal of talking to a real person on the phone, especially when it comes to planning a move with a company like Mr. Shifter. However, I wanted to stress the importance of our online form. It's not there just to complicate things; it's designed to help us make sure we send the right team and equipment to make your move smooth and efficient. That's why it may take a bit of your time to complete.
I do acknowledge that the form can seem like a hassle. But what's important to understand is that if we switched to handling phone bookings, we'd have to hire more staff to manage those calls. This, in turn, would lead to higher costs for our services. At Mr Shifter, we're committed to providing affordable solutions to our valued customers, and the online form is a key part of that commitment.
So please, the next time any small local firm asks you to fill out an online form, it's not about inconvenience but rather about ensuring a seamless process and keeping our costs reasonable. It's our primary aim is to offer affordable, efficient, and high-quality services to all our customers.
What's your favourite recipe for courgettes?
Kia ora neighbours. If you've got a family recipe for courgettes, we'd love to see it and maybe publish it in our magazine. Send your recipe to mailbox@nzgardener.co.nz, and if we use it in the mag, you will receive a free copy of our January 2025 issue.
Live Q&A: Garden maintenance with Crewcut
This Wednesday, we are having another Neighbourly Q&A session. This time with John Bracewell from Crewcut.
John Bracewell, former Black Caps coach turned Franchisee Development Manager and currently the face of Crewcutβs #Movember campaign, knows a thing or two about keeping the grass looking sharpβwhether itβs on a cricket pitch or in your backyard!
As a seasoned Crewcut franchisee, John is excited to answer your lawn and gardening questions. After years of perfecting the greens on the field, he's ready to share tips on how to knock your garden out of the park. Let's just say heβs as passionate about lush lawns as he is about a good game of cricket!
John is happy to answer questions about lawn mowing, tree/hedge trimming, tidying your garden, ride on mowing, you name it! He'll be online on Wednesday, 27th of November to answer them all.
Share your question below now β¬οΈ
Poll: Should all neighbours have to contribute to improvements?
An Auckland court has ruled a woman doesnβt have to contribute towards the cost of fixing a driveway she shares with 10 neighbours.
When thinking about fences, driveways or tree felling, for example, do you think all neighbours should have to pay if the improvements directly benefit them?
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82.3% Yes
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15.2% No
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2.6% Other - I'll share below
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