If the warranty has ended, it doesn't mean your rights have!
When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.
The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.
If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.
Poll: How do you feel about dogs being allowed indoors in cafes?
For most of us, seeing a friendly doggo while out and about instantly brings a smile to our faces. But how do you feel about cafes welcoming pups inside?
Cast a vote and share your thoughts below.
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26.5% I love it!
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30.7% Only in designated areas
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42.7% No, it should be outdoors only.
Poll: Should employees be able to work from home?
At the post-Cabinet press conference, the National Party asserted they want public sector staff to return to the office. This has opened a conversation about other sectors in New Zealand who have adopted working from home (WFH).
Where possible, do you think employees should be able to work from home? Vote below and share your thoughts in the comments.
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70% Yes
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26.8% No
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3.2% Other - I'll share below
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