Back
2240 days ago

If the warranty has ended, it doesn't mean your rights have!

Sacha Green from Citizens Advice Bureau New Zealand

When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.

The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.

If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.

Image
More messages from your neighbours
16 hours ago

Riddle Me This, Neighbours! Bet You Can’t Guess It!

Riddler from The Neighbourly Riddler

Sometimes narrow, sometimes wide, wind or rain, I stay outside.
Even if there’s heat or snow, from house to house I will still go.
What am I?

Do you think you know the answer to our daily riddle? Don't spoil it for your neighbours! Simply 'Like' this post and we'll post the answer in the comments below at 2pm.

Want to stop seeing riddles in your newsfeed?
Head here and hover on the Following button on the top right of the page (and it will show Unfollow) and then click it. If it is giving you the option to Follow, then you've successfully unfollowed the Riddles page.

Image
3 hours ago

Spraytan

Christine from Body Treatments

I am offering a spraytan for $30 or 2 for $45 for November.
Appointments are available for Lash & Brow Tints , Massage, Facials, Waxing, IPL and Homeopathy. Gift Vouchers are available . Ph 5706270
bodytreatments@xtra.co.nz

www.body...

Image
6 hours ago

Poll: When should the tree go up? 🎄

The Team from Neighbourly.co.nz

From what we've heard, some Christmas trees are already being assembled and decorated.

What are your thoughts on the best time to get your Christmas tree up?

Image
When should the tree go up? 🎄
  • 4.1% Second half of November
    4.1% Complete
  • 40.7% 1st December
    40.7% Complete
  • 18.3% A week before Christmas
    18.3% Complete
  • 35.8% Whenever you wish
    35.8% Complete
  • 1.2% Other - I'll share below
    1.2% Complete
344 votes