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D
1617 days ago

I received Full Refund from Air New Zealand for flights to USA

Debra from Milson

To help others here is how I got a Refund for flights with Air New Zealand to the USA. First off ANZ cancelled flights to San Francisco before the Lockdown. Last week they cancelled my 5 booked flights and gave us a credit so I phoned the airline at 11pm Sunday night and ask for a refund using the following:- went to the US Department of Transportation website and under Refund - Cancellation found the following "If your flight is cancelled and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation – even for non-refundable tickets." Used this statement in phone call as we were covered as anyone travelling to or through USA is covered. The person I was talking to went away and asked and came back with must be USA citizen(don't think this is necessary but my husband is) so said that and they said yes they would give us a refund so asked for that in writing which he typed up and sent to me while I waited. This morning the refund was credited back to my credit card. May be something similar under EU Rules for other countries. Another option is that 2 days after Air New Zealand cancelled all flights the Changed their Conditions of Carriage to include Pandemics/Epidemics to exclude refunds. Can provide further info on this and how to find out if people want that info.

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Happy Tuesday, neighbours, can you figure out today's riddle rush 🏃‍♂️

Riddler from The Neighbourly Riddler

A bus driver goes the wrong way down a one-way street. He passes the cops, but they don’t stop him. Why?

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1 day ago

Poll: How do you feel about dogs being allowed indoors in cafes?

The Team from Neighbourly.co.nz

For most of us, seeing a friendly doggo while out and about instantly brings a smile to our faces. But how do you feel about cafes welcoming pups inside?

Cast a vote and share your thoughts below.

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How do you feel about dogs being allowed indoors in cafes?
  • 27.8% I love it!
    27.8% Complete
  • 31.5% Only in designated areas
    31.5% Complete
  • 40.7% No, it should be outdoors only.
    40.7% Complete
1270 votes