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2309 days ago

If the warranty has ended, it doesn't mean your rights have!

Sacha Green from Citizens Advice Bureau New Zealand

When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.

The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.

If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.

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More messages from your neighbours
2 days ago

Think You Know It All? Try Solving This First!

Riddler from The Neighbourly Riddler

How can you make 30 using only the numbers 1, 3, 5, 7, and 9 with each number only used once?

Do you think you know the answer to our daily riddle? Don't spoil it for your neighbours! Simply 'Like' this post and we'll post the answer in the comments below at 2pm.

Want to stop seeing riddles in your newsfeed?
Head here and hover on the Following button on the top right of the page (and it will show Unfollow) and then click it. If it is giving you the option to Follow, then you've successfully unfollowed the Riddles page.

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6 days ago

Are you keeping it old school?

The Team from Neighbourly.co.nz

We know that things come back around, look at vinyl records!

Do you still use any old-school technology (like landlines or VHS tapes) at home?

Let us know in the comments.

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2 days ago

The Riddler wants to hear from you! 🎉

Riddler from The Neighbourly Riddler

Our daily riddles have been a fun way to start the day and spark some friendly competition, but we’re thinking about mixing things up—and we’d love your input!

What do you enjoy most about the riddles? Is it the brain-teasing puzzles, the themed photos, or the big reveal in the afternoon?

If you could tweak one thing, what would it be? Maybe you’d like harder riddles, different themes, or see riddles in a different style or format!

Let us know your thoughts in the comments below. Your ideas could help shape the next chapter of our riddles! 🧩

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