If the warranty has ended, it doesn't mean your rights have!
When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.
The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.
If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.
Poll: Are quality products on the decline?
Gift-giving looks a lot different these days when you can pick up super-cheap goods made overseas. But do they last?
Do you have any old items like appliances, electronics or clothing that have stood the test of time? Share below!
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91.5% Yes
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7.8% No
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0.8% Other - I'll share below
Only the Sharpest Minds Will Get This Riddle… Are You One of Them?
I twinkle and glow, guiding paths in the snow.
I’m not the sun, moon, or star in the sky,
yet on rooftops and trees, you’ll see me up high.
What am I?
Do you think you know the answer to our daily riddle? Don't spoil it for your neighbours! Simply 'Like' this post and we'll post the answer in the comments below at 2pm.
Want to stop seeing riddles in your newsfeed?
Head here and hover on the Following button on the top right of the page (and it will show Unfollow) and then click it. If it is giving you the option to Follow, then you've successfully unfollowed the Riddles page.
Kmart duvet recall
Kmart will be recalling a number of their Anko duvet sets.
What you need to know:
- The recall is involving Christmas-themed duvets: Mrs & Mrs Claus Reversible Queen Size Bed Quilt Cover Set and Christmas Elf Reversible Single Bed Quilt Cover Set
- A recall of the products began in Australia following health concerns from several families.
- One woman said she thought she was having a heart attack after using one of the products which smelt of diesel.
- One customer said she’d purchased the quilt covers and said they smelled like gas. Another mum said hers did not have that smell but claimed her son developed a rash that only went away when he stopped using the product.
- The product is no longer available for purchase on the Kmart website.
Regardless of whether you have experienced an issue, customers who have purchased this item may return the product to store for a refund.
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