NZ Post & Courier Post ripping off customers
Just wrote to the ODT to create an awareness and hold to account those at the NZ Post & Courier Post responsible for repeatedly ripping us off:
ODT article submitted today 22.03.2022
I was expecting delivery of a $800 package and paid $40 for the sender to obtain a signature upon delivery service. This was out of concern for repeated delivery failures by NZ post and NZ post delivering my packages at the wrong address 4 time in a row.
I would receive an email alert on the expected day thru the delivery updates alerts I activated and receive an alert that the package was delivered. When I check my mailbox within minutes, there would be no package waiting for me. I lodged a complaint immediately and only received one of those packages after the courier rectified the delivery the next day but still maintained it was delivered to the correct address. This happened as recently as last week the 15th of March where I was waiting at home for deliver and received the email alert the package that was delivered at 2.48pm. I checked the mailbox and there was nothing. I lodged a complaint immediately and the next morning it arrived.
I was expecting delivery of a $800 package and paid $40 for the sender to obtain a signature upon delivery service to avoid the incompetence received. I waited and again, only received the email alert that the package has arrived. I ran to the mailbox and found the 36cmX27cm box left at the door exposed to the rainy weather that morning, an $800 electronic device just left in the rain with clear instructions to obtain signature.! I was livid and lodged another complaint to NZ post immediately demanding a refund of the $40 I paid for obtaining the signature upon arrival.
Today I received the response from Service Delivery Manager for Dunedin & Surrounding Area Michelle Finigan stating:
Quote: “I wanted to update you on the investigation that I have been looking into regarding your item that was left under ATL. I have been informed that at the time of delivery there was no one hm to sign for this item.
You do have an authority to leave on your address in our system, which is why it was left without obtaining a signature. If you would no longer like the ATL you are able to go to our website and authorize this to be taken off our system.
I have spoken with the driver to ensure for any future deliveries the ATL is followed correctly which is item to be left at back door." unquote
My Rebuttal:
Firstly, the driver is blatantly lying about nobody being home. Of course, I was home since I paid $40 for the service to sign for it upon arrival! and now I am called a liar by the incompetent driver as well. This is just getting worse!
Today I received another "signature required" $90 package that was delivered without obtaining a signature. It was just left in the open view at the sliding door in full view of the sidewalk as the $800 package was left. Complaint lodged again.
In their response to serious complaint such as this NZ Post appears to adopt the attitude that the driver made no error despite evidence provided by the customer & witnesses that contradicts this. No refund for the undelivered service is mentioned despite customer demands for refund they are fully entitled to. This must stop immediately. If you had similar experiences as this, please notify ODT so that we as paying customers can hold these businesses to account. They are ripping off their customers daily.
⚠️ DOGS DIE IN HOT CARS. If you love them, don't leave them. ⚠️
It's a message we share time and time again, and this year, we're calling on you to help us spread that message further.
Did you know that calls to SPCA about dogs left inside hot cars made up a whopping 11% of all welfare calls last summer? This is a completely preventable issue, and one which is causing hundreds of dogs (often loved pets) to suffer.
Here are some quick facts to share with the dog owners in your life:
👉 The temperature inside a car can heat to over 50°C in less than 15 minutes.
👉 Parking in the shade and cracking windows does little to help on a warm day. Dogs rely on panting to keep cool, which they can't do in a hot car.
👉 This puts dogs at a high risk of heatstroke - a serious condition for dogs, with a mortality rate between 39%-50%.
👉 It is an offence under the Animal Welfare Act to leave a dog in a hot vehicle if they are showing signs of heat stress. You can be fined, and prosecuted.
SPCA has created downloadable resources to help you spread the message even further. Posters, a flyer, and a social media tile can be downloaded from our website here: www.spca.nz...
We encourage you to use these - and ask your local businesses to display the posters if they can. Flyers can be kept in your car and handed out as needed.
This is a community problem, and one we cannot solve alone. Help us to prevent more tragedies this summer by sharing this post.
On behalf of the animals - thank you ❤️
Poll: Would you rather: Christmas in summer forever or winter forever?
Just a bit of a fun poll to get you thinking.
If you had to live out your Christmas days, would you prefer it was a summer Christmas or a winter Christmas?
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60.4% Summer
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37.4% Winter
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2.2% Other - I'll share below
On the range
Venetian plaster finishes are on-trend at the moment, so why not recreate this look at home and cover that unsightly rangehood at the same time? Find out how to create your own with Resene Sandtex and these easy step by step instructions.
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