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2242 days ago

If the warranty has ended, it doesn't mean your rights have!

Sacha Green from Citizens Advice Bureau New Zealand

When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.

The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.

If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.

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More messages from your neighbours
16 hours ago

What's your favourite tomato recipe?

Mei Leng Wong Reporter from NZ Gardener & Get Growing

Kia ora neighbours. We know your tomato plants are still growing, but we're looking ahead to the harvest already! If you've got a family recipe for tomatoes, we'd love to see it and maybe publish it in our magazine to share with our readers. Send your recipe to mailbox@nzgardener.co.nz, and if we use it in the mag, you will receive a free copy of our February 2025 issue.

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21 hours ago

Hīkoi to parliament

The Team from Wellington District Police

Traffic heading into Wellington City has eased, however motorists should continue to expect significant delays in the city.

Hīkoi mō te Tiriti has reached Waitangi Park, with Police reporting no issues from this morning’s movements.

Another group of about 2000 people from the Hutt Valley began arriving at the Wellington Railway Station at around 8:30am.

The hīkoi is expected to begin their walk to Parliament along the Golden Mile (Courtenay Place, Manners Street, Willis Street and Lambton Quay) at 9am.

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1 day ago

Ryman’s Walk in Wednesdays

The Team from Ryman Healthcare

Ryman villages across the country are open every Wednesday in November.

Experience the Ryman lifestyle and learn about our living options, tour our showhomes and discover the wonderful amenities on offer.

Click to find out more information.
Find out more

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