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2639 days ago

Re NZ Post Parcel Leave Service

Sue from South Dunedin

I recently had an item go missing using this service.


Apparently the courier delivered it to "an address near mine", but could not find a parcel addressed to me at that address when they went back to look, which incidentally did not happen until I called the local depot.


Getting them to do anything about this was a joke. Their ultimate response was that I ask the company who sent it to send a replacement. Now this company cannot claim on it as the parcel is listed as 'delivered' on the system. I cannot claim as I am not the sender.


NZ Post's position was, initially, that as I am not the sender, they cannot be sure it was addressed correctly, therefore it may have been delivered correctly.


They then, after a number of emails and a call to the local depot, said it was lost and (as I mentioned above) the sender should claim. They still have it listed as delivered last I checked (at time of writing).


They have, at time of writing, not responded to my query as to why they left it at the "address near mine", if it was NOT accurately addressed to me and left under their Parcel Leave Service, nor have they responded to my request to post me a letter confirming the loss that I can scan and send to the seller, who has now agreed to give me a refund.


By the way - I do hope my nice neighbour who kept my mis-delivered parcel is enjoying their new free digital set top box for their TV. Thanks a lot for keeping it.

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