NZ Post & Courier Post ripping off customers
Just wrote to the ODT to create an awareness and hold to account those at the NZ Post & Courier Post responsible for repeatedly ripping us off:
ODT article submitted today 22.03.2022
I was expecting delivery of a $800 package and paid $40 for the sender to obtain a signature upon delivery service. This was out of concern for repeated delivery failures by NZ post and NZ post delivering my packages at the wrong address 4 time in a row.
I would receive an email alert on the expected day thru the delivery updates alerts I activated and receive an alert that the package was delivered. When I check my mailbox within minutes, there would be no package waiting for me. I lodged a complaint immediately and only received one of those packages after the courier rectified the delivery the next day but still maintained it was delivered to the correct address. This happened as recently as last week the 15th of March where I was waiting at home for deliver and received the email alert the package that was delivered at 2.48pm. I checked the mailbox and there was nothing. I lodged a complaint immediately and the next morning it arrived.
I was expecting delivery of a $800 package and paid $40 for the sender to obtain a signature upon delivery service to avoid the incompetence received. I waited and again, only received the email alert that the package has arrived. I ran to the mailbox and found the 36cmX27cm box left at the door exposed to the rainy weather that morning, an $800 electronic device just left in the rain with clear instructions to obtain signature.! I was livid and lodged another complaint to NZ post immediately demanding a refund of the $40 I paid for obtaining the signature upon arrival.
Today I received the response from Service Delivery Manager for Dunedin & Surrounding Area Michelle Finigan stating:
Quote: “I wanted to update you on the investigation that I have been looking into regarding your item that was left under ATL. I have been informed that at the time of delivery there was no one hm to sign for this item.
You do have an authority to leave on your address in our system, which is why it was left without obtaining a signature. If you would no longer like the ATL you are able to go to our website and authorize this to be taken off our system.
I have spoken with the driver to ensure for any future deliveries the ATL is followed correctly which is item to be left at back door." unquote
My Rebuttal:
Firstly, the driver is blatantly lying about nobody being home. Of course, I was home since I paid $40 for the service to sign for it upon arrival! and now I am called a liar by the incompetent driver as well. This is just getting worse!
Today I received another "signature required" $90 package that was delivered without obtaining a signature. It was just left in the open view at the sliding door in full view of the sidewalk as the $800 package was left. Complaint lodged again.
In their response to serious complaint such as this NZ Post appears to adopt the attitude that the driver made no error despite evidence provided by the customer & witnesses that contradicts this. No refund for the undelivered service is mentioned despite customer demands for refund they are fully entitled to. This must stop immediately. If you had similar experiences as this, please notify ODT so that we as paying customers can hold these businesses to account. They are ripping off their customers daily.
Poll: Is it okay to grocery shop in your PJs?
I'm sure you've seen it while doing your weekly shop... In fact, it may have even been you.
What do you think about people heading to the supermarket in their pyjamas?
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14.3% It's fine!
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75.1% It's questionable
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10.6% Other - I'll share below
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Dunedin - State of Emergency
A state of emergency was declared for Dunedin just before midnight Thursday.
Here's what you need to know:
- A MetService red heavy rain warning is in place for north Otago, Dunedin and coastal Clutha through to 9pm Friday.
- On Friday morning, residents of parts of South Dunedin were still being encouraged to evacuate from their homes if they notice rising waters, or feel unsafe.
- A welfare centre had been set up at Forsyth Barr Stadium for those who have nowhere else to go.
- If residents were worried and needed help getting to the stadium they should phone the DCC Call Centre on 03 477 4000.and ask for assistance.
- There was significant surface flooding across the city, including Peninsula Rd and around the Hoopers and Papanui Inlets, and in Green Island, Caversham, and Musselburgh suburbs. There are also reports of flooding in Kaikorai Valley.
- There was some rockfall on Stone St.
- All households along Dunedin’s Peninsula are told to conserve water due to a broken water supply pipe caused by a landslide.
- Residents can still collect sandbags from South Dunedin (Ice Stadium), Mosgiel (Memorial Park/Gym carpark) and Middlemarch (Showgrounds) throughout the day.
- These sections of the highways are closed:
SH87 Kyeburn to Hyde - Flooding
SH88 Forsyth Barr Stadium to Port Chalmers - Slip
SH90 Waikoikoi to Tapanui - Flooding
- These streets are closed:
About 7am Friday, Dunedin City Council was listing 22 roads as closed:
Kaikorai Valley Road - Kaikorai Valley Road closed between Barr Street and Morton Street - North bound lane off motorway off ramp open - Blocked at Burnside underpass. Closed due to flooding.
Portobello Road - No Detour. Closed due to blockages making the road impassable.
Highcliff Road - No detour in place. Closed due to blockages making the road impassable.
Marlow St - Full length. Closed due to flooding.
Ravelston St - Between Rona St and Cavell St. Closed due to flooding.
Cranley St - Between Cavell St and Marlow St. Closed due to flooding.
Bay View Road - Between Forbury Rd and Prince Albert Rd. Closed due to flooding.
Elwyn Cres -Closed due to flooding.
Dovecote Ave -Closed due to flooding.
Nelson Street -Closed due to flooding.
Loyalty Street -Closed due to flooding.
Tanner St - Inter Rock Side Rd - Closed due to blockages making the road impassable.
Hargest Cerscent - Richardson to Corunna St - Closed due to flooding.
Flagstaff/Whare Flat Road - From Three Mile Hill to Silverstream Valley Road -Closed due to flooding.
Hatchery Road - Closed due to blockages making the road impassable.
Josephine St - Closed due to flooding.
Southdale Road - Closed due to flooding.
Edwin St between Alfred St & Hillside Rd - Closed due to flooding.
Surrey St Closed between Ruskin Tce & Hillside Rd - Closed due to flooding.
Gladstone Road South - Closed between Riverside Road and Gladfield Road due to flooding - Closed due to flooding.
Old Brighton Road - closed between 100 Old Brighton Road and Jeffcoates Road - Closed due to flooding.
Nisbet Street - Closed due to blockages making the road impassable.
Learn more on Stuff or on the DCC website and DCC social media channels.
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