Back
2565 days ago

Re: Goods Must be of Acceptable Quality

The Team from Citizens Advice Christchurch Area

Goods you buy must be of “acceptable quality”

“A lot of people don’t realise what protections they have when they buy consumer goods from a New Zealand business” says Neil Lancaster of Citizens Advice Bureau Christchurch Area. “According to the Consumer Guarantees Act, those goods must be of acceptable quality. This means that the product must do what you would expect it to, and last a reasonable length of time.”

Neil Lancaster says “The product must be fit for its normal purpose and in good working order, have an acceptable finish and appearance, no minor defects, be safe to use and durable. For example, if you buy a new vacuum cleaner and it doesn’t clean the floor very well, overheats easily or needs repairs not long after the purchase, then it is not of acceptable quality. Also, if you’ve arranged for the business to deliver the product to you, they are responsible for ensuring that it arrives in good working order.”

“Second hand consumer goods that are sold by businesses must also be of acceptable quality, though of course you shouldn’t expect a second hand product to last as long as a brand new one, nor that it will be free of dents or scratches. You do need to take into consideration the age and price of the item.”

“If something you’ve bought from a business is of unacceptable quality, you can go back to the business and the business must put it right”. They have to get it repaired at their own cost, or if it can’t be easily fixed they have to replace the item or give you a refund. The business can’t simply refer you to the manufacturer, require you to return the item in its original packaging, or offer you store credit instead of a refund.”
“Some people think that once the warranty expires then that’s the end of the story, but in fact even if something is out of warranty you still have the same rights under the law. You should expect what you’ve bought to last a reasonable length of time, regardless of the warranty.”

“If you do strike any problems with getting a remedy for goods of unacceptable quality, we can help” says Neil Lancaster “Just pop into one of our three Christchurch locations; Ara (CPIT), Fendalton Library or Hornby Library or call 0800 367 222 (free to call from a prepaid cell phone).

More messages from your neighbours
4 days ago

Poll: How do you feel about dogs being allowed indoors in cafes?

The Team from Neighbourly.co.nz

For most of us, seeing a friendly doggo while out and about instantly brings a smile to our faces. But how do you feel about cafes welcoming pups inside?

Cast a vote and share your thoughts below.

Image
How do you feel about dogs being allowed indoors in cafes?
  • 27.4% I love it!
    27.4% Complete
  • 31.3% Only in designated areas
    31.3% Complete
  • 41.4% No, it should be outdoors only.
    41.4% Complete
2584 votes
9 hours ago

Poll: Should employees be able to work from home?

The Team from Neighbourly.co.nz

At the post-Cabinet press conference, the National Party asserted they want public sector staff to return to the office. This has opened a conversation about other sectors in New Zealand who have adopted working from home (WFH).

Where possible, do you think employees should be able to work from home? Vote below and share your thoughts in the comments.

Image
Should employees be able to work from home?
  • 65.9% Yes
    65.9% Complete
  • 30.4% No
    30.4% Complete
  • 3.7% Other - I'll share below
    3.7% Complete
135 votes
9 hours ago

Christchurch: School Holiday ideas

The Team from Neighbourly.co.nz

If you're on school holiday duty this week, here are some ideas to get the whānau out of the house! Feel free to share any of your own in the comments below.

Sat, 28th Sept: Superhero Circus show @ The Arts Centre
Sat, 28th Sept: Picture Me: free art workshops @ Turanga
Sat, 28th Sept: Movie Screening: Flow @ The Arts Centre

Sun, 29th Sept: Super Quest activity @ The Arts Centre
Sun, 29th Sept: Quail Island Pirate Treasure Hunt @ Quail Island

Mon, 30th Sept: Movie screening: Gremlins @ Lumiere
Mon, 30th Sept: Teddy Bear Ferris Wheel extravaganza @ Islington
Mon, 30th Sept: Princess-themed activities @ Riccarton Mall

Tues, 1st Oct: Juggling Workshops @ Northlands Mall
Tues, 1st Oct: Creative Writing workshop @ The Arts Centre
Tues, 1st Oct: Carnival-Themed Crafts & Games @ Northlands Mall

Wed, 2nd Oct: Badjelly the Witch Glow Show @ Te Pae
Wed, 2nd Oct: Sleeping Beauty movie screening @ Lumiere
Wed, 2nd Oct: Fudge Shape Decorating @ The Arts Centre
Wed, 2nd Oct: Make: Sticker, Bag Tag and Bag @ South Library

Thurs, 3rd Oct: Feed the Big Butterfly @ The Arts Centre
Thurs, 3rd Oct: Stilt Walking workshop @ The Arts Centre
Thurs, 3rd Oct: Ceramic Planter workshop @ The Arts Centre
Thurs, 3rd Oct: Kids Paint & Sip

Fri, 4th Oct: Kids Art Classes - daily crafts @ Roy Stokes Community Hall, New Brighton
Fri, 4th Oct: Storytime @ Riccarton Bush
Fri, 4th Oct: Scouts Aotearoa Variety Show @ Grange Theatre, Riccarton

Sat, 5th Oct: Ballet: Charlie & Chocolate Factory @ Southern Ballet Theatre

Mon, 7th Oct: Sleeping Beauty movie screening @ Lumiere
Mon, 7th Oct: African Drum workshop @ The Arts Centre
Mon, 7th Oct: Cicus Classes @ The Arts Centre
Mon, 7th Oct: Nee Naw with Deano Yipadee @ Tūranga
Mon, 7th Oct: Spring Garden Picnic @ Richmond Community Gardens

Tues, 8 October: Harmoney & Beatboxing workshops @The Arts Centre
Tues, 8 October: |One Day Circus School @ The Arts Centre
Tues, 8 October: Lego Bricks Building @ The Arts Centre
Tues, 8 October: Kids Paint & Sip @ The Arts Centre

Wed, 9 October: Traditional Kite-making workshop @ The Arts Centre
Wed, 9 October: Cicus Classes @ The Arts Centre
Wed, 9 October: Movie screening: Gremlins @ Lumiere

Thurs, 10 October: Carrot & Pickle Clown workshop @ The Arts Centre
Thurs, 10 October: Kids Paint & Sip @ The Arts Centre

Fri, 11 October: Build a Rocket workshop @ The Arts Centre
Fri, 11 October: Storytime @ Riccarton Bush

Sat, 12 Oct: Explore Antartica @ Tūranga

Other ideas:
Air Force Museum
Arion Farm Park
Canterbury Astronomical Society Open nights
Canterbury Museum
The Great Museum Santa Search
Chipmunks
Christchurch Art Gallery
Christchurch Botanic Gardens
Christchurch Gondola
Christchurch Tram
CoCA Centre of Contemporary Art
Ferrymead Heritage Park
Flip Out Trampoline Arena
Imagination Station
Inflatable World
International Antarctic Centre
Mega Air Trampoline Arena
Orana Park
Rutherford's Den at The Arts Centre Interactive, science-themed family fun.
Willowbank Wildlife Reserve
YMCA Clip 'n Climb
Xtreme Entertainment - bowling and arcade
Playgrounds: The Margaret Mahy Family Playground - Tākaro ā poi and the New Brighton Beachside Playground are popular destinations.
Pools - QE11, Jellie Park

Image