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If you buy consumer goods from a New Zealand business, you are protected by law. The Consumer Guarantees Act says that those goods must be of “acceptable quality” under the law. But what does this actually mean?
Basically it means that anything you buy from a business should do what you … View moreIf you buy consumer goods from a New Zealand business, you are protected by law. The Consumer Guarantees Act says that those goods must be of “acceptable quality” under the law. But what does this actually mean?
Basically it means that anything you buy from a business should do what you would expect it to, and last a reasonable length of time.
Under the Consumer Guarantees Act (CGA) a product is of acceptable quality if it:
is fit for its normal purpose (eg a vacuum cleaner should clean the floor well),
is in good working order (eg a vacuum cleaner should work reliably),
has an acceptable finish and appearance (eg a new vacuum cleaner should not have dents or scratches),
has no minor defects (eg a vacuum cleaner hose should be securely attached not loose),
is safe to use (eg a vacuum cleaner should not overheat) and
is durable (eg a vacuum cleaner should last a reasonable amount of time before breaking down).
If you arrange for the business to deliver the product to you, they are responsible for ensuring that it arrives in good working order.
You do need to take into consideration the age and price of the item. For example, you would not expect a very cheap item to last as long as a more expensive version; and you might expect to see some wear and tear on a secondhand item but not on a brand new one.
Another thing to remember is that if the business points out any faults with an item before you buy it, you can’t claim for those faults later.
If the goods are not of acceptable quality, you can go back to the business as soon as you find a problem with it and they have to do something to put it right. Keep a record of problems you have had with it, such as when it has inexplicably stopped working, and receipts for any repairs you’ve had to get done to it.
Depending on what the problem is, the business must:
repair it at no cost to you, or
replace the item or give you a refund if it can’t easily be fixed.
The business can’t simply refer you to the manufacturer, require you to return the item in its original packaging, or offer you store credit instead of a refund. Don’t be put off if the warranty has expired - if you reasonably expect something to last several years, then you can go back to the business if there’s a problem with it.
If the product is faulty and caused damage to your property, you may be entitled to compensation for that.
If you do strike any problems getting the problem fixed just give your local CAB a call or visit.
For more information, visit our Consumer Guarantees Act and Fair Trading Act page or the Consumer Protection page on faulty products.
How often do you workout? What are you concerned about when buying food? How often do you take health supplements? How much sleep do you need each night?
Take the FreshChoice Health & Beauty Survey today and you could win one of five $50 FreshChoice vouchers!
Bridget Woodsford shared New Zealand Lost Pet Register's photo.
4 mins
Image may contain: cat and text
New Zealand Lost Pet RegisterLike Page
18 hrs
FOUND - CAT - (BROMLEY) CHRISTCHURCH
Pet cat found in Bromley area severely malnourished ..really friendly white and tortoise shell … View moreBridget Woodsford shared New Zealand Lost Pet Register's photo.
4 mins
Image may contain: cat and text
New Zealand Lost Pet RegisterLike Page
18 hrs
FOUND - CAT - (BROMLEY) CHRISTCHURCH
Pet cat found in Bromley area severely malnourished ..really friendly white and tortoise shell coloured.
Please Phone or Text - 021704826
Stuff has launched a series exploring the prospect of legalised cannabis in New Zealand. We'd love to know your thoughts on the prospect - vote in our poll below.
Read more from the series: www.stuff.co.nz...
Through providing cash grants, working with other community organisations, offering well-being workshops and messages, or regularly knocking on doors in hard-hit neighbourhoods, New Zealand Red Cross has worked tirelessly to help Cantabrians recover from the 2010 and 2011 earthquakes. … View moreThrough providing cash grants, working with other community organisations, offering well-being workshops and messages, or regularly knocking on doors in hard-hit neighbourhoods, New Zealand Red Cross has worked tirelessly to help Cantabrians recover from the 2010 and 2011 earthquakes. ‘10 Good Stories’ highlights the different areas where our work positively impacted the lives of hundreds of thousands of people across greater Christchurch. Check out our 10 Good Stories here!
I am writing to you on behalf of the youth impatient unit at princess Margaret hospital, as you may no there is a lack of any type of funding in the mental health sector ,currently they have what they call a pool table. Which is a way of them having something for them to do.it is no way a pool … View moreI am writing to you on behalf of the youth impatient unit at princess Margaret hospital, as you may no there is a lack of any type of funding in the mental health sector ,currently they have what they call a pool table. Which is a way of them having something for them to do.it is no way a pool table it has masking tape on part of the table there pool cue is a piece of wood shaped as a cue along with missing balls etc,what I am trying to do is trying to get some donations or funding towards helping these youths have something nice in there life at such a hard time in there life, if you would be wanting to help in anyway would be such a great thing and you would be acknowledged as well many thanks,
I will also post link to the give alittle page
FRI 7th SAT 8th July,book Cafe 10-2pm both days,books of all sorts,come along and browse,there are always treasures to be found. Prices mainly $1-2.Cnr BUCKLEYS Rd and CANARVON st,see you there.
We want to hear your views about early childhood education, and how we, as a new company can make a difference.
We'll tell you about what we're doing, and how we stand out from other home-based providers. Join us in a Happi focus group and stamp your mark on the future direction of … View moreWe want to hear your views about early childhood education, and how we, as a new company can make a difference.
We'll tell you about what we're doing, and how we stand out from other home-based providers. Join us in a Happi focus group and stamp your mark on the future direction of Happi.
If you're interested in home-based education, as a teacher, nanny or parent, we'd love you to come to one of our information evenings.
We'll have wine and cheese to tempt you with too! Simply RSVP to our Facebook event: www.facebook.com...
A high-risk zebra crossing has been marked for immediate action after residents shared fears that so…
The two lovely people who are trying to set up Christchurch's Cat Cafe are current volunteers of Cat Rescue Christchurch as per below. They are just over half way to their kickstarter goal but need more pledges.
If we can buy a beach we as a community should beable to help this couple in … View moreThe two lovely people who are trying to set up Christchurch's Cat Cafe are current volunteers of Cat Rescue Christchurch as per below. They are just over half way to their kickstarter goal but need more pledges.
If we can buy a beach we as a community should beable to help this couple in their dream to do a project that will have amazing ripple effects long term for the community, tourism and kittens and cats in need.
Who doesn't want to go and have a coffee and have a cuddle with a wobbler like Clover
Bless😻😻😻😻😻😻😻
It would be great if you could go and like and follow both our facebook page and Catnap Cafe facebook page and see what great things are happening with both ventures.
Ie Cat Rescue is having a quiz night fundraiser on the 20th of August so if you would like to participate, find the it on the EVENT category on the Cat Rescue facebook page, or pm me here.
Thanks
Getting two young children ready for school in the morning is never easy. It is made even more difficult for Christchurch mother Loren Harris, who is blind.
Harris was born with cataracts and developed glaucoma following her surgery at 19. Her left eye is a prosthetic and the right eye has … View moreGetting two young children ready for school in the morning is never easy. It is made even more difficult for Christchurch mother Loren Harris, who is blind.
Harris was born with cataracts and developed glaucoma following her surgery at 19. Her left eye is a prosthetic and the right eye has low, deteriorating vision. She has very a limited peripheral field and her central vision is blurry.
Until three years ago, Harris was independent and mobile. She worked, could see "relatively well" and did not need a lot of assistance. When she suddenly lost a significant amount of vision, her life changed drastically.
But nothing can stop Harris getting her daughter Saxton, 2, off to pre-school. On sunny mornings, they walk; if it's raining, they catch a bus then walk the rest of the way.
www.stuff.co.nz...
Contact me, I am taking doggie sleepovers at my home, Heathcote Valley, including a daily 1 hour walk with other dogs. $50 per day.
www.Hotdiggitydogwalkers.rocks...
From today our Neighbourly page will be re-named to Fire and Emergency New Zealand.
Watch this ONE News clip to find out why...
Improve your reading, writing and spelling skills with our FREE adult literacy classes at Ara Institute of Canterbury. They are a great way to enhance your skills for work, study or everyday life, in a friendly and supportive place.
There are daytime and evening classes held throughout the year.… View moreImprove your reading, writing and spelling skills with our FREE adult literacy classes at Ara Institute of Canterbury. They are a great way to enhance your skills for work, study or everyday life, in a friendly and supportive place.
There are daytime and evening classes held throughout the year. To find out more, call us on 0800 24 24 76 or visit ara.ac.nz.
GARAGE SALE !!!!
38 Opawa Road,Opawa
Saturday 1st July 2017
Between 8am-12pm
All sorts of house goods for sale come through and have a look. Fridge, Washing Machine, Microwave, Pots/Pans , TV , couches etc.
Come down and have a look 😄
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