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Re: Goods Must be of Acceptable Quality
Goods you buy must be of “acceptable quality”
“A lot of people don’t realise what protections they have when they buy consumer goods from a New Zealand business” says Neil Lancaster of Citizens Advice Bureau Christchurch Area. “According to the Consumer Guarantees Act, those goods must be of acceptable quality. This means that the product must do what you would expect it to, and last a reasonable length of time.”
Neil Lancaster says “The product must be fit for its normal purpose and in good working order, have an acceptable finish and appearance, no minor defects, be safe to use and durable. For example, if you buy a new vacuum cleaner and it doesn’t clean the floor very well, overheats easily or needs repairs not long after the purchase, then it is not of acceptable quality. Also, if you’ve arranged for the business to deliver the product to you, they are responsible for ensuring that it arrives in good working order.”
“Second hand consumer goods that are sold by businesses must also be of acceptable quality, though of course you shouldn’t expect a second hand product to last as long as a brand new one, nor that it will be free of dents or scratches. You do need to take into consideration the age and price of the item.”
“If something you’ve bought from a business is of unacceptable quality, you can go back to the business and the business must put it right”. They have to get it repaired at their own cost, or if it can’t be easily fixed they have to replace the item or give you a refund. The business can’t simply refer you to the manufacturer, require you to return the item in its original packaging, or offer you store credit instead of a refund.”
“Some people think that once the warranty expires then that’s the end of the story, but in fact even if something is out of warranty you still have the same rights under the law. You should expect what you’ve bought to last a reasonable length of time, regardless of the warranty.”
“If you do strike any problems with getting a remedy for goods of unacceptable quality, we can help” says Neil Lancaster “Just pop into one of our three Christchurch locations; Ara (CPIT), Fendalton Library or Hornby Library or call 0800 367 222 (free to call from a prepaid cell phone).
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Looking for help in your garden?
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LIVE Q&A: Financial well-being with Cat Rikihana
Today (Wednesday) we're having another Neighbourly Q&A session. This time with Cat Rikihana who is a financial mentor, educator and financial capability practitioner at Financial Freedom Trust in the Manawatū.
Cat Rikihana (Ngai Tahu) like many financial mentors around Aotearoa, works with individuals, groups and whānau to successfully navigate financial stress and hardship. Mentors work alongside whānau to increase confidence and skills in personal money management and advocate with and for clients. Cat enjoys delivering online and face-to-face workshops which provide opportunities to normalise money conversations and encourages people to make time to consider their financial well-being.
Cat is also an independent financial well-being coach, educator and indigenous life coach at Restore Wellness Network. She is a published writer and currently in the process of writing her first non-fiction book: 'A financial self-care guide for women in Aotearoa.'
She'd love to answer any questions you may have around your budgeting and spending habits, strategies for saving, retirement planning and debt. (Don't be shy, but be mindful about what you disclose!)
↓ Share your questions now and Cat will reply to your comment below ↓
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Addictive Eaters Anonymous
AEA member blog posts. \
AEA members have a wide range of Addictive Eating experiences and have found sobriety in AEA through coming to meetings and working the Twelve Steps. Read our member's experiences of the changes in them after coming into AEA.
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