Good you buy must be of "acceptable quality"
If you buy consumer goods from a New Zealand business, you are protected by law. The Consumer Guarantees Act says that those goods must be of “acceptable quality” under the law. But what does this actually mean?
Basically it means that anything you buy from a business should do what you would expect it to, and last a reasonable length of time.
Under the Consumer Guarantees Act (CGA) a product is of acceptable quality if it:
is fit for its normal purpose (eg a vacuum cleaner should clean the floor well),
is in good working order (eg a vacuum cleaner should work reliably),
has an acceptable finish and appearance (eg a new vacuum cleaner should not have dents or scratches),
has no minor defects (eg a vacuum cleaner hose should be securely attached not loose),
is safe to use (eg a vacuum cleaner should not overheat) and
is durable (eg a vacuum cleaner should last a reasonable amount of time before breaking down).
If you arrange for the business to deliver the product to you, they are responsible for ensuring that it arrives in good working order.
You do need to take into consideration the age and price of the item. For example, you would not expect a very cheap item to last as long as a more expensive version; and you might expect to see some wear and tear on a secondhand item but not on a brand new one.
Another thing to remember is that if the business points out any faults with an item before you buy it, you can’t claim for those faults later.
If the goods are not of acceptable quality, you can go back to the business as soon as you find a problem with it and they have to do something to put it right. Keep a record of problems you have had with it, such as when it has inexplicably stopped working, and receipts for any repairs you’ve had to get done to it.
Depending on what the problem is, the business must:
repair it at no cost to you, or
replace the item or give you a refund if it can’t easily be fixed.
The business can’t simply refer you to the manufacturer, require you to return the item in its original packaging, or offer you store credit instead of a refund. Don’t be put off if the warranty has expired - if you reasonably expect something to last several years, then you can go back to the business if there’s a problem with it.
If the product is faulty and caused damage to your property, you may be entitled to compensation for that.
If you do strike any problems getting the problem fixed just give your local CAB a call or visit.
For more information, visit our Consumer Guarantees Act and Fair Trading Act page or the Consumer Protection page on faulty products.
Poll: Is it rude to talk on the phone on a bus?
Buses can be a relaxing way to get home if you have a seat and enough space. However, it can be off-putting when someone is taking a phone call next to you.
Do you think it's inconsiderate for people to have lengthy phone calls on a bus? Vote in the poll, and add your comments below.
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64.1% Yes
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33.5% No
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2.4% Other - I'll share below
Unlock the Answer: Today’s Riddle is Trickier Than You Think!
What English word retains the same pronunciation, even after you take away four of its five letters?
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Paddy Gower seeks ‘bloody great Cantab’
The Kiwi journalist drilling deep into the country’s biggest issues is on a mission to find the local greats.
Paddy Gower is looking for the Good Kiwi in every region to feature in his show, The F@#$ing News - Paddy Gower Live on Tour.
To nominate a Good Kiwi, email reporters@press.co.nz with the name and a description of why your nominee should win. You an also share the local issues you think Paddy needs to tackle in the comments below.
It could be the woman whose knitting circle has made 3800 items for victims of domestic violence, the guy running the length of Aotearoa for mental health, or the woman with terminal cancer who spends her time campaigning to raise awareness and save lives.
“Basically I am looking for ... a bloody great Cantab who just gets on and gets things done. The criteria is somebody who has a positive attitude and makes the community a better place," Gower said.
“I will give this person the 'Big Ups' they deserve, and the community can celebrate them with me.”
A Good Kiwi will feature in each of Gower’s live shows in 14 centres through November and December. He will name the Cantabrian Good Kiwi at his Christchurch show on the evening of Friday, November 22, at St Margaret’s College.
The F@#$ing News - Paddy Gower Live on Tour is a sort of book tour, sort of stand-up comedy, some journalistic yarns and memoir, and some motivational speaking - with a fair bit of local in each show.
Gower also wants to know about topics of interest in the region.
“I’m ... going to be taking on a big issue facing Canterbury and offering up solutions.”
A stinky suburb, a neighbourhood needing a round-about or a cathedral in disrepair - “I will make your views count”, he said.
“I'm touring the nation to spread positivity, optimism and good vibes.”
*For tickets to the The F@#$ing News - Paddy Gower Live on Tour visit paddygower.co.nz
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