Police Response

Anton from Albany

My daughter was driving home from Papakura last 27 December on state highway 1 and suddenly a silver station wagon BMW changed lane and smashed the left hand side of my daughters car. The BMW fled without even stopping. My daughter was shaken and did not manage to get the rego of the fleeing vehicle. She rang 111 center and was informed that they can see my daughters car parked at the shoulder and just wait for a police officer to arrive. The police officer arrived and gathered information and was told to wait for their report.
It’s been almost a month now and we are still waiting for the report as it is needed by our insurance. We already made a follow up call the last two weeks and was told the officers will be informed of our call.
If we don’t get the rego of the fleeing vehicle our excess will be $850.
I was just wondering if such incident is treated seriously by our officers. How long will it take to review the footage given the time and location of the incident?
Please share your views on what to expect.
Thanks.