NZ post delivery issue

Recently I got the problem for oversea package lost by NZ post. Early this month my package from oversea came to NZ and NZ Post said no detail delivery address for receiver and sent it back to sender straight away but at the tracking no. page just say deliver fail. I called to NZ post and requested to change delivery status to Return to Sender but they don't change and just they took my detail and no reply. I contacted to sender said package has not have detail add: and sent it back to them by NZ post. But sender said without proper address could not leave their country and tracking page shown only delivery fail means my package is still in the NZ and so their reply was no refund.
Same thing again happen in last week my package was delivered successfully in NZ post tracking page. But I could not receive it. I call this morning to NZ Post and they took my detail again and they said they will contact me what they find out.
Is anybody happen like this issue before and I wish to know how to sort it out?

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5 days ago

Poll: Do you think NZ should ban social media for youth?

The Team from Neighbourly.co.nz

The Australian Prime Minister has expressed plans to ban social media use for children.

This would make it illegal for under 16-year-olds to have accounts on platforms including TikTok, Instagram, Facebook and X.
Social media platforms would be tasked with ensuring children have no access (under-age children and their parents wouldn’t be penalised for breaching the age limit)
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Do you think NZ should follow suit? Vote in our poll and share your thoughts below.