Kiwis lose millions to offshore scammers
Police are warning the public to be vigilant and wary of calls from phone scammers following a rise in complaints recently which have seen some victims lose tens of thousands of dollars.
Detective Sergeant Kelly Corby from the Auckland City Financial Crime Unit said an investigation, named Operation Hyattsville, is looking into more than 20 complaints from victims who have lost money in the past couple of months to phone scammers operating overseas.
One of these victims, 80-year-old Auckland City resident Marion, was conned by the scammers in a video posted today on the Auckland City District Police Facebook page.
Marion had $10,000 taken from her account after a caller convinced her that there was an urgent issue with her Spark account and they needed to access her computer remotely to fix the issue.
The convincing scammer asked Marion to download the Teamviewer application which allowed them to access her computer before asking for her banking details.
Fortunately, Marion’s bank got in touch after noticing suspicious banking activity and the money was able to be recovered.
Detective Sergeant Corby said unfortunately in most instances the victims are not as lucky as Marion, with several million dollars lost by Kiwis to these offshore scammers in the past few months alone.
“We are not talking about small amounts of money. On average, each victim has lost around $30,000 and these losses are absolutely devastating for our victims,” he said.
“Phone scams are nothing new, however we are concerned after seeing a growing trend of cases recently where victims have been conned over the phone.”
Corby said if you think you are a victim of a phone scam, you need to act fast and notify your bank immediately.
“There is a simple way to stop yourself from being a victim. Do not give your personal banking information out over the phone and do not allow the person over the phone to access your computer,” he said.
“There is no legitimate reason that a company will need to access your computer remotely. Do not download any application which allows them to access it.
A similar investigation by the Auckland Financial Crime Unit last year, Operation Deadwood, resulted in Police charging 18 people for money laundering offences after hundreds of phone scam victims lost more than $2.5 million.
Poll: Would you use a pet cemetery?
Dave Stephens has created a pet cemetery on his land.
The 10-acre site in Albany, Auckland, features graves nestled among beautifully manicured gardens and unique art pieces, offering a serene space where visitors can pay their respects in their own way.
Is a local pet cemetery something you think you would use? Share your thoughts below.
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31.3% Yes
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67.1% No
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1.5% Other - I'll share below
Neighbourly Q&A: Consumer rights with CAB's Andrew Hubbard
What can you do if you buy something that breaks soon after you buy it? It's time for another helpful Q&A.
This week we have Andrew Hubbard from Citizens Advice Bureau New Zealand (CABNZ) who will be answering your questions about your consumer rights.
A little bit about Andrew:
Dr Andrew Hubbard is deputy chief executive of Citizens Advice Bureau New Zealand (CAB) and loves working for the CAB so much that he’s been there for more than fifteen years.
Andrew believes in the difference people can make working together in the community and loves being able to support the work of the more than 2000 CAB volunteers across the motu. Andrew’s background is in policy and he’s been actively involved in consumer issues for the fifteen years he’s been at the CAB.
Andrew and the CAB team are ready to answer your questions about your consumer rights. This might be questions about when you can get a refunds, your rights when buying via Facebook or overseas, product delivery issues and what to do if a retailer won't sort a problem out for you. Ask away!
Andrew will be here live on Wednesday at 9.30am, but go ahead, and add your question below now ⇩
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