If the warranty has ended, it doesn't mean your rights have!
When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.
The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.
If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.
Give the Gift of Mobility
Getting a little unsteady on your feet? Or know someone who is?
Independent Living are the experts in mobility products - and because we are a charitable trust - we focus on what's right for you.
Our friendly team offer impartial free advice on all things mobility - and we stock a huge range of proven mobility products.
Visit our stores in Browns Bay, Botany or Royal Oak or online to view the extensive range, including a huge range of walkers, scooters and powerchairs .
Neighbourhood Riddle Duel: Who Will Guess First?
There are three playing cards in a row. Can you name them with these clues?
There is a two to the right of a king.
A diamond will be found to the left of a spade.
An ace is to the left of a heart.
A heart is to the left of a spade.
Now, identify all three cards.
Do you think you know the answer to our daily riddle? Don't spoil it for your neighbours! Simply 'Like' this post and we'll post the answer in the comments below at 2pm.
Want to stop seeing riddles in your newsfeed?
Head here and hover on the Following button on the top right of the page (and it will show Unfollow) and then click it. If it is giving you the option to Follow, then you've successfully unfollowed the Riddles page.
🎄Let's get festive 🎄
If you've decked your halls with all things jolly, we think it deserves to be shown off!
Share a photo of your home in its Christmassy glory and be in to win a spot prize. Some of these entries will be chosen as a finalist for the grand title of NZ's Merriest Home which Neighbourly members can vote on!
Entries close Sunday, 15th of December so share a photo today 📸
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