Reply from Auckland Transport in regards to Bus Services 295
Kia ora folks,
Further to my previous publication about the above bus services, I have received a reply from Auckland Transport. Plese check the following correspondences.
Dear Sean,
Our initial investigation shows that the Bus Operator failed to follow the correct route, which we apologise. A request has been sent to the Manager at Onehunga Depot to investigate the reasons for the operator not following the route. As we endeavour to provide a reliable and efficient service, the Thank you for contacting us about the 15:50 bus on route 295 on 02-08-2019 taking the incorrect route.
Our vision at NZ Bus is to be the way people in our communities choose to travel. We aim to deliver a service that is reliable, efficient and comfortable for our passengers and we are always looking at ways to improve this. Feedback such as yours is therefore very valuable, as it allows us to identify areas that may need improvement.
Outcome of this investigation will help us in our efforts to prevent this from happening in the future.
Please accept our sincere apologies for any inconvenience caused. We trust that in future our service will provide the kind of travel experience that meets your expectations.
If you have any further feedback or enquiries, please contact Auckland Transport on 09 366 6400 during their operating hours. Auckland Transport’s operating hours are 6.00am to 9.00pm Monday to Friday, 7.00am to 8.00pm Saturdays and 8.00am to 6.30pm Sundays and Public Holidays. Alternatively, you can fill in a feedback form on the Auckland Transport website.
Kind regards,
Kiro Li
NZ BUS
P.s. Just apologising is not the final outcomes and objectives of the guarantee to the customers. The provider has to ensure the future quality of the services need a 100% improvement. This sort of drama should not be ever happened to a customer again, dear NZ bus and Auckland Transport.
Poll: Have you ever had a scary flight?
A plane flying from Christchurch to Wellington on Sunday had smoke billowing out of the engine and upon landing, passengers had to open the emergency exit and jump out. Have you had any scary flying experiences?
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56.6% Yes!
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43.4% No, it's always been smooth flying
Q&A: Ask a question about...Online Safety
Continuing with Neighbourly's online Q&A with experts in their field, this week we are tackling online safety with Jandy Fiske from Netsafe.
Jandy Fiske has been with Netsafe for nearly 8 years. Starting on their helpline, she's now Netsafe's Community Engagement Advisor. Jandy says: 'I'm passionate about online safety because I strongly oppose bullying and want to support those affected by it.'
Jandy is passionate about protecting vulnerable communities and is promoting online safety to ensure no one falls prey to online scams. She can answer your questions about any type of online scams, and also about online harm such as online bullying.
↓ Ask your question below now and she'll be online on Wednesday, 11th September to reply to you ↓
LIVE Q&A: Financial well-being with Cat Rikihana
Today (Wednesday) we're having another Neighbourly Q&A session. This time with Cat Rikihana who is a financial mentor, educator and financial capability practitioner at Financial Freedom Trust in the Manawatū.
Cat Rikihana (Ngai Tahu) like many financial mentors around Aotearoa, works with individuals, groups and whānau to successfully navigate financial stress and hardship. Mentors work alongside whānau to increase confidence and skills in personal money management and advocate with and for clients. Cat enjoys delivering online and face-to-face workshops which provide opportunities to normalise money conversations and encourages people to make time to consider their financial well-being.
Cat is also an independent financial well-being coach, educator and indigenous life coach at Restore Wellness Network. She is a published writer and currently in the process of writing her first non-fiction book: 'A financial self-care guide for women in Aotearoa.'
She'd love to answer any questions you may have around your budgeting and spending habits, strategies for saving, retirement planning and debt. (Don't be shy, but be mindful about what you disclose!)
↓ Share your questions now and Cat will reply to your comment below ↓
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