![](https://cdn.neighbourly.co.nz/images/cache/user_profile_page_picture/profile/60c66ffb98d512.69804991.png?170410)
Financial assistance available for ratepayers
In the current period of uncertainty, we appreciate that many Aucklanders are facing financial hardship. The following information outlines some of the financial assistance measures that are available to help ratepayers.
Deferment of rates payment without penalties
======================================
Under normal circumstances if your recent rates invoice was not paid in full by 28 May 2020 a penalty payment would be applied to any outstanding balance. However, if you are experiencing financial difficulties, contact the council to arrange payment by smaller installments, or defer payment of the full amount, until 31 August 2020 without attracting penalties. All registered ratepayers who require financial assistance and support at this time may apply. Here are some examples of how you can demonstrate that you are experiencing financial hardship:
Business ratepayers
=================
In receipt of government wage subsidy
In receipt of government-guaranteed business loan
Tax payments deferred by IRD
Residential ratepayers
==================
Is a participant of the mortgage repayment holiday scheme
Has lost their job or had a substantial reduction in income
To apply please go online here or call us on 09 301 0101.
You will need your name, full address of the property for which you are applying and your rates assessment number.
You will not need to upload evidence of your financial hardship in order to apply, but we may request this from you at a later date.
If you pay your rates by direct debit, you can apply to suspend your payments until 31 August 2020.
Please note this deferment scheme:
=============================
is in addition to existing payment plans already offered to ratepayers.
does not include any outstanding payments and penalties incurred prior to 25 March 2020. In addition, the following support is available for residential ratepayers:
Rates postponement policy
=======================
The council has a rates remission and postponement policy allowing residential ratepayers who meet certain criteria to postpone payment of their rates until a specified event such as the sale of their property. Detail on eligibility and conditions available in this document.
Rates rebate scheme
==================
Rates relief of up to $640 is available for those on incomes below a specified level through the government’s rates rebates scheme. Go here for details of eligibility and conditions.
Accommodation Supplement
========================
The Accommodation Supplement is the Government’s primary assistance for accommodation costs, including for homeowners seeking help with their rates payments. People do not need to receive a main benefit to be eligible for the accommodation supplement. For information on eligibility and to apply for the accommodation supplement you can contact Work and Income either its website at or call 0800 559 009.
More information
==============
If you are facing difficulties paying your rates, call us on 09 301 0101 and staff will be happy to provide further information on these options.
=========================================================
![](https://cdn.neighbourly.co.nz/images/cache/user_profile_profile_picture/organisation/5431e2f56f6da0.99048672.png?170410)
Poll: Is it rude to take a full trolley to self-checkout?
Luckily self-checkout is being pretty common in supermarkets these days and we generally use it to quickly buy a few things without the long lines. But perhaps it's appropriate to head there with your full trolley to skip the lines?
What are your thoughts? Is that rude?
Share in the comments below if this has ever happened to you.
![Image](https://cdn.neighbourly.co.nz/images/cache/message_max_size/message_images/66de4085e90ae7.11740270.png?170410)
-
51.2% Yes!
-
45% Nah, it's okay
-
3.8% Other - I'll share below!
![](https://cdn.neighbourly.co.nz/images/cache/user_profile_profile_picture/organisation/5431e2f56f6da0.99048672.png?170410)
Q&A: Ask a question about...Online Safety
Continuing with Neighbourly's online Q&A with experts in their field, this week we are tackling online safety with Jandy Fiske from Netsafe.
Jandy Fiske has been with Netsafe for nearly 8 years. Starting on their helpline, she's now Netsafe's Community Engagement Advisor. Jandy says: 'I'm passionate about online safety because I strongly oppose bullying and want to support those affected by it.'
Jandy is passionate about protecting vulnerable communities and is promoting online safety to ensure no one falls prey to online scams. She can answer your questions about any type of online scams, and also about online harm such as online bullying.
↓ Ask your question below now and she'll be online on Wednesday, 11th September to reply to you ↓
![Image](https://cdn.neighbourly.co.nz/images/cache/message_max_size/message_images/66d649458ed1d8.20287792.png?170410)
![](https://cdn.neighbourly.co.nz/images/cache/user_profile_profile_picture/organisation/64a21f0f4f0f50.55185956.png?170410)
Happy Monday, neighbours, can you solve this riddle🤔
What has a neck but no head, two arms but no hands?
Do you think you know the answer to our daily riddle? Don't spoil it for your neighbours! Simply 'Like' this post and we'll post the answer in the comments below at 2pm.
Want to stop seeing riddles in your newsfeed? No worries! Simply head here and click once on the Following button.
![Image](https://cdn.neighbourly.co.nz/images/cache/message_max_size/message_images/66cba7d102b271.75933897.png?170410)