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1171 days ago

NZ POST SERVICE OR LACK OF.

Linda from Henderson

I have been saving tokens for months for a magazine competition that ends very shortly.
This was a snail mail only competition, and having not used snail mail for letters for a very long time, and it being lockdown, I managed to find a Christmas stamp value $1.30. Thought this would more than cover the cost. Stuck it on and posted letter.
Today I received it back with " insufficient postage" plastered all over it.
Your kindness and spirit NZ Post during this hard time is unbelievable.
You must be making a fortune on all the Trademe parcels which are being posted.
You knew it was an entry form because the envelope was opened.
Might be a good time to improve your customer service.

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See below for a letter to the Western Leader last week.

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