Pak'nSave, New World supermarkets trial queue in your car system
Standing for ages in a queue to get into a supermarket could be a thing of the past if a Foodstuffs trial goes to plan. The company, which owns New World, Pak'n Save, Four Square and Raeward Fresh supermarkets, is trialling a virtual check-in for shoppers where they text the supermarket they want to shop in, and get alerted when it's their turn. The possible solution to shoppers' queuing woes is currently being trialled at New World Kumeu and Pak'nSave Royal Oak to "overwhelmingly positive customer feedback",
Simon Kennedy, Foodstuffs North Island Chief Digital Officer, says.
Customers are given two options to "check-in" at participating stores – virtually or physically. However, regardless of their choice, all customers check in at entry. Customers who virtually check in on their phones will receive a text when it's their turn to enter. Customers who physically check in with a team member at a desk will have their names put on a list, and their name will be called when it's their turn to enter. The solution is easy, free and all customers need is a mobile phone. The four step process will see a customer texting to "check in" to secure a place in line. They will then get a text reply confirming their place in the line, allowing them to wait somewhere else more comfortable, including their car. The customer will then receive another text when it's their turn to enter the store and shop. To get inside, the customer will show their text confirmation to the store check-in team to enter. Customers who don't have a mobile phone can check-in directly with store staff and still wait elsewhere, but will need to stay within earshot to hear their name called by store staff when it's their turn to enter. He likened the system to other virtual queues including requesting a call back when on hold with airline customer service, or putting your name in for a reservation at a restaurant and receiving a text when your table was ready. Kennedy said the initiative, if adopted, would save customers, especially the vulnerable or elderly, time by having to wait in line. "New Zealanders are settling into a new normal and consolidating their shops into one big shop so they can stay home and stay safe.
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Poll: Should drivers retake the theory test every 10 years?
Drivers get where they need to go, but sometimes it seems that we are all abiding by different road rules (for example, the varying ways drivers indicate around a roundabout).
Do you think drivers should be required to take a quick driving theory test every 10 years?
Vote in the poll and share any road rules that you've seen bent! 😱
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49.5% Yes
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48.6% No
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1.9% Other - I'll share below
Here's Thursday's thinker!
I am lighter than air, but a hundred people cannot lift me. What am I?
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Why make picking up reserved library books harder? What do you think? Challenge: Write the last stanza for the first poem attached below.
Once books are reserved in Auckland Libraries books, when they are available no longer go alphabetically by customer but instead go into a Holds pickup shelf number based presumably somehow on when each book needs to be picked up by.
I had two books reserved that arrived on two different days in the Blockhouse Bay Library and hence each book has a different shelf number. Hard to find unless you knew the shelf number in the notification email. Even if you knew the shelf number I found myself three books by the same author on the two shelf numbers.
More recently yesterday a book I reserved was on a different shelf number than was specified in my notification email (see image below).
Sadly it is clear from library staff that a numerical system for reserves is here to stay.
I suggest that so that all books for each person has the same shelf number, the shelf number becomes the last digit of a person's library card (0-9).
Within each shelf number a book is found under the day the reserve arrives in the library (01 to 31, hopefully the same date the email is sent).
Since a customer appears to have 10 days to pick up a book, ten days of the month would appear to be required at any time (for each digit 0-9).
Once there are 10 days used the next day's reserves could go back at the beginning of the shelf number after any remaining books not collected (hopefully none) are removed (along with the old day number and the new day number (01 to 31) inserted) after the last day available and future days' books remaining moved forward to make room.
Each day number (01-31) would appear once for each shelf number (0-9) before the first book on that day- perhaps cover an old withdrawn book with paper with each day number on the spine?
When a reserved book arrives in the library the last digit of the library card could be placed on a piece of paper in the book to be removed when it is put on the shelf, to be recycled the next day.
What do you think?
See the image below and page 3 below for a letter appearing in the Western Leader on 9 September:
www.neighbourly.co.nz...
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