If the warranty has ended, it doesn't mean your rights have!
When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.
The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.
If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.
Poll: How do you feel about dogs being allowed indoors in cafes?
For most of us, seeing a friendly doggo while out and about instantly brings a smile to our faces. But how do you feel about cafes welcoming pups inside?
Cast a vote and share your thoughts below.
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0% I love it!
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0% Only in designated areas
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0% No, it should be outdoors only.
Poll: Should drivers retake the theory test every 10 years?
Drivers get where they need to go, but sometimes it seems that we are all abiding by different road rules (for example, the varying ways drivers indicate around a roundabout).
Do you think drivers should be required to take a quick driving theory test every 10 years?
Vote in the poll and share any road rules that you've seen bent! 😱
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48.2% Yes
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50% No
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1.9% Other - I'll share below
Ryman awarded for top customer satisfaction
Ryman Healthcare has won the Canstar Blue 2024 award for Most Satisfied Customers in Retirement Villages in what is a first for the company.
The award recognises retirement living communities with the highest customer satisfaction. Ryman topped the rankings, achieving a perfect five-star rating across all categories: Overall Satisfaction, Accommodation, Atmosphere, Facilities, Location, and Value for Money.
Click read more for the full story.
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