Struggling to pay your Watercare bill

The Team from Water Utility Consumer Assistance Trust

The Water Utility Consumer Assistance Trust provides financial support to residential customers of Watercare Services Ltd who are struggling to manage their water and/or wastewater costs. It is a charitable trust that receives funding from Watercare. The Trust can assist home owners and tenants … View moreThe Water Utility Consumer Assistance Trust provides financial support to residential customers of Watercare Services Ltd who are struggling to manage their water and/or wastewater costs. It is a charitable trust that receives funding from Watercare. The Trust can assist home owners and tenants (as long as there is a debt to Watercare and not the property manager or landlord).

The Trust is able to assist by setting up a payment plan to cover ongoing monthly Watercare invoices (the payments are made direct to Watercare) and the Trust is able to write off some, or all of the debt. The Trust also provides information on ways to save water, how to carry out a leak test, and other water saving incentives.

We have a website where an application form can be downloaded (www.waterassistance.org.nz) , and also have a Facebook page (Water Utility Consumer Assistance Trust). An application form can be emailed or posted (email: info@waterassistance.org.nz or send message via Facebook)