Back
J
1694 days ago

CHARGING FOR ESSENTIAL SERVICES DURING LOCKDOWN

John from Woolston

I had to contact a plumbing/gasfitting co. as my gas cooktop stopped functioning, it seemed that the gas was not getting through to the burners to enable them to ignite.
I contacted a company that stated that a $250.00 "DEPOSIT" had to be in their bank account prior to them sending out a technician. This I complied with and the technician duly arrived and sorted the problem in minutes, he didn't use any tools and no parts were needed.
It seemed fair to me that a "DEPOSIT" which I prefer to call a "BOND" was asked for as security, as it is obvious that until the technician arrives on the job and diagnosis the problem it is unknown as to what the actual problem is, therefore what is involved in rectifying the situation. It could be a large, time-consuming job needing a lot of parts, etc which obviously would incur extra cost above the $250.00 "DEPOSIT", but in other cases such as mine to charge $250.00 "DEPOSIT" is in my mind excessive. The online invoice had no details just a sum plus GST to arrive at the $250.00 total.
It was not explained to me on the phone or subsequent emails what the $250.00 "DEPOSIT" covered or what it actually was. There was no mention of this on any of their correspondence. If this was a minimum charge regardless, during this lockdown it should have been clearly spelled out and if not I see it as a breach of The Fair Trading Act or the Consumer Act or some other consumer protection act.
I will be interested to know other opinions or in fact anyone who has actual legal knowledge of this situation.
Thank you.

More messages from your neighbours
21 hours ago

Poll: Do you think banning gang patches is reasonable?

The Team from Neighbourly.co.nz

With the government cracking down on gangs, it is now illegal for gang members to display their insignia in public places whether through clothing or their property.

This means arrests can be made if these patches are worn in places like restaurants, shops, on public transport or ferries, and on airplanes. Arrests were made recently at a funeral.

Do you think this ban is reasonable?

Image
Do you think banning gang patches is reasonable?
  • 76.9% Yes
    76.9% Complete
  • 22.2% No
    22.2% Complete
  • 1% Other - I'll share below
    1% Complete
627 votes
17 days ago

What's your favourite recipe for courgettes?

Mei Leng Wong Reporter from NZ Gardener & Get Growing

Kia ora neighbours. If you've got a family recipe for courgettes, we'd love to see it and maybe publish it in our magazine. Send your recipe to mailbox@nzgardener.co.nz, and if we use it in the mag, you will receive a free copy of our January 2025 issue.

Image
L
19 hours ago

Wilding St, ST MARTINS (multiple houses in street). Sat 30/11/2024. 8.30am (no earlier)

Lu from Opawa - Saint Martins

Wilding St, ST MARTINS. A few households in the street are holding garage sales today. Signs out at 8.30am (respectfully no earlier please). Between the households there is Furniture, Sleepyhead Matrix double BED (excel cond), household items, electricals, bric-a-brac, FRUIT Trees & BERRIES plants, unwanted gifts, new items (suitable presents), clothing, books etc... Between the households (4x confirmed so far) too much to mention. Something for everyone. Cancelled if raining but spit & wind ok!