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The importance of communication
What you say at work is almost as important as what you do at work. Learn the phrases that will help you sound smarter, more respectful, and ultimately help you succeed at the office.
Cancel meetings with tact
You have to cancel a meeting and come up with a … View moreThe importance of communication
What you say at work is almost as important as what you do at work. Learn the phrases that will help you sound smarter, more respectful, and ultimately help you succeed at the office.
Cancel meetings with tact
You have to cancel a meeting and come up with a reason—or tell the actual reason. Excuses already sound, well, excuse-y, so to validate your behaviour it’s important to choose the right words. Gary Burnison, author of Lose the Resume, Land the Job, reported for CNBC that standard Stanford business practices include being honest whenever possible, and avoiding typical excuses such as “current meeting running late” and “got a fire to put out.” Instead, validate the significance of the missed appointment by saying “I understand how important this is…” or “I’m really sorry but I have to reschedule.” Then quickly move towards potential dates and times when you can make this happen. Setting an example is one of the best ways to build trust with your work colleagues.
Ask the question
Challenge your assumptions about others by asking a question instead of responding with a statement; this can be a powerful argument avoidance strategy in the workplace, according to Mack Shwab, an executive director at the Dale Carnegie Institute. He recommends getting in the mindset to be a more curious person by asking “Why do you think that?” to gain more information about a person’s stance instead of jumping to conclusions. Want to go even further in your career?
Make them think your solution is their idea
In every classic persuasion training, the “winner” has succeeded by making the other person think their solution was the other person’s own idea. Shwab says it’s no different now. To accomplish this, use more questioning strategies to get them to consider multiple points of view such as: “What would be the benefit if we go that way?” and “What would be the benefit to you if that happens?”
“Emphatically” admitting you’re wrong
We’ve all heard the deep significance of apologizing when you are wrong in a relationship. But the Carnegie institute specifically teaches doing so “emphatically.” For example, instead of just saying “I’m sorry,” elaborate a bit to ensure the other party really feels your emotion. You could say, “Hey, I’m really wrong about that and I’m really sorry.” The emphatic nature of this style of apology diffuses the other person more quickly and also creates a culture where it’s safe to admit mistakes. It’s also a best practice to outwardly say you forgive someone, instead of leaving them to wonder where they stand. It’s also key to not sabotage your own apology.
Avoid the “and/or/but” to demonstrate respect
After pursuing the other person’s viewpoint, it’s imperative to avoid the words “and,” “or,” and “but” to ensure the colleague or boss has felt thoroughly heard. Instead, replace these debate-oriented words with a pause and a breath, then say, “that’s an interesting idea. It triggered a thought in my head,” Shwab recommends. His strategy of separating your colleague’s suggestion from your presentation of your own idea demonstrates respect for them.
Kill them with kindness
We all have that colleague, but we don’t have to be that colleague. Using extreme friendliness with the toughest cookie in your department may not change their generally terrible demeanour towards the world, but you may be the person who, as Shwab calls it, “begins in a friendly way.” He compares it to how a dog acts when they can’t wait to see you, complete with the wagging tail. “You will be shocked by the way they change.” Simply starting with “How are you?” and caring can make a difference. You can even attempt small, intentional acts of kindness in your workplace to improve these relationships.
Acknowledge unsolicited advice
A suggestion is defined as an “idea or plan put forward for consideration.” When you receive unsolicited advice at work, responding with “thanks for the suggestion,” will preserve your integrity when you are annoyed and can simultaneously shut down the advice-giver while making them feel somewhat appreciated (maybe both). After all, their idea is out there for your consideration, not your immediate acceptance, right where advice belongs.
Getting to yes
Sometimes negative colleagues or bosses are simply in a sour mental place and used to saying no. You have the power to get them in a “yes” frame of mind before pitching an idea or requesting something through a series of questions about basic facts, Shwab says. He shares an example of trying to sell a widget in a proposal in which others are already against it. Asking a series of yes or no questions to present the positives will lead to more “yes’s.” “For example, you could ask ‘Do you think it will help our customer base?’ ‘Yes.’ ‘Do you think the new widget would make us more profitable?’ ‘Yes,’” he said. Then you move into the potential problematic areas discussion with this yes mindset prepared.
A compliment plus a reason
We’ve all given and received meaningless compliments. “That’s amazing.” “Great job.” While they are appreciated, it’s so much more meaningful to demonstrate evidence for the compliment with specifics. To make it sound sincere, Shwab says, “You have to substantiate it with evidence…if you don’t give an example it loses all its teeth.” Being authentic is one of the best ways to give a meaningful compliment.
Repeat it back
Listening and relationship experts encourage reciting back someone’s words, in your own words, to ensure you have understood and to communicate that understanding back to the speaker. This can start simply with “What I hear you saying…” or “What I think you are saying…” and then discrepancies can be corrected from there before proceeding onto the real work. According to the Harvard Business Review, people only ever retain half of what you said, so this can ensure you remember at least that much.
Accept compliments graciously
A thank you with a period is more sincere than a “thank you so much” or an “I really appreciate it.” It’s the classiest way to receive a compliment, without any elaboration, self-deprecation (“Thanks. I didn’t work that long on the presentation.”) It demonstrates confidence and appreciation without cockiness or insecurity.
On Sunday 17 November, the train timetables for the Western and Onehunga lines will be changing to provide earlier and later services. New timetables are live in Journey Planner and AT Mobile. Follow link for more info: at.govt.nz...
Join the WestCity Explorers Fern & Nikau this Saturday 16th & Sunday 17th November as we celebrate Santa’s arrival.
Enjoy a fun filled weekend of Christmas festivities including:
● Meet & take photos with Santa
● Receive a FREE Christmas activity pad with every Santa photo … View moreJoin the WestCity Explorers Fern & Nikau this Saturday 16th & Sunday 17th November as we celebrate Santa’s arrival.
Enjoy a fun filled weekend of Christmas festivities including:
● Meet & take photos with Santa
● Receive a FREE Christmas activity pad with every Santa photo purchased!
● Decorate and take home your own Gingerbread Man
● Decorate and take home your own Christmas hat
● Face Painting
● Balloon artist
● Jugglers
● WestCity Explorers handing out treats
Where: WestCity Waitakere Level 1, Centre Court 7 Catherine Street, Henderson, Auckland
When: Saturday 16th & Sunday 17th November from 10.30am – 2.30pm
Phone: +64 9 978 6700
Do you have a vehicle that is taking up space and becoming an eyesore? At AAA Auto Parts we dismantle and wreck cars. We will pay top cash whether your car is dead or alive!
* $300 - $3000 for small cars
* $700 - $10,000 for 4x4 utes, vans, 4WD, trucks and buses
* Same day removal
* Free … View moreDo you have a vehicle that is taking up space and becoming an eyesore? At AAA Auto Parts we dismantle and wreck cars. We will pay top cash whether your car is dead or alive!
* $300 - $3000 for small cars
* $700 - $10,000 for 4x4 utes, vans, 4WD, trucks and buses
* Same day removal
* Free quotes over the phone
We will beat any prices in the market by 10%.
Support your local business.
Give us a call on ** 0800 50 00 01 ** and we will be happy to have a chat.
Pushchair and Highchair both in good condition.Had on hand for when the grandchildren came so not used all the time. Pushchair has a rain cover and winter/wind cover.
Free to a family in need..
Quincy stole my heart 💗
I absolutely love this. I've watched it about 10x already
www.youtube.com...
Auckland's Santa, which has proudly towered above Queen Street for almost 60 years, is being retired after this year's festive season. First installed in 1960 on the Farmers building on Hobson street the 19-metre statue has polarised Aucklanders. In 2011 he was named as the world's … View moreAuckland's Santa, which has proudly towered above Queen Street for almost 60 years, is being retired after this year's festive season. First installed in 1960 on the Farmers building on Hobson street the 19-metre statue has polarised Aucklanders. In 2011 he was named as the world's most unintentionally creepy Christmas decoration by Cracked.com. An attempt to retire him in 2014 was met with backlash by the public and a number of companies banded together to keep him going. A statement from Heart of the City, who owns the statue, said it was costing too much to maintain the weary Santa and it was time to retire him. "We know Santa is well-loved by many Aucklanders," said Viv Beck, CEO of Heart of the City. "But sadly, for a combination of reasons it is time to retire this model." "We love Santa too so it wasn’t an easy decision. However this is not the end of Christmas in the city centre. "We’re already underway in thinking about how Christmas could be celebrated here in the future, and in the new year we will involve the city centre community in exploring what Christmas 2020 and beyond could look like."
Santa will go up for the final time on November 10 and will be taken down on January 10. "We want to provide Aucklanders with the opportunity to say goodbye to Santa. Christmas is a time for joy and celebration and we’re sure many of us have fond memories of him," Beck said. Memories and photos can be uploaded to heartofthecity.co.nz, emailed to farewellsanta@hotcity.co.nz or shared on Instagram and Facebook using #FarewellSanta. They'll then be published to a dedicated page on heartofthecity.co.nz/farewellsanta.
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A flock of 1000 hens that was bought in an online auction for $1.50 but later found to be plagued …
People rent out baches, rooms in their houses, their garages and car parking spaces, so surely hiring out swimming pools is the next logical step.
A new app lets people hire their private pools by the hour, but it hasn't come to New Zealand - yet.
To read more, click here.
Learn more about our new rural crime prevention signs, now available for purchase to the public, on our website: neighbourhoodsupport.co.nz or click the 'Read More' link below. 📰
#safercommunitiestogether
Hi neighbours,
We're to keen to know if pot plant and garden thievery is still a common problem and what people are doing about it.
If you've had a pot plant or something else taken from your garden in the last year and would like to share, could you please email homed@stuff.co.nz … View moreHi neighbours,
We're to keen to know if pot plant and garden thievery is still a common problem and what people are doing about it.
If you've had a pot plant or something else taken from your garden in the last year and would like to share, could you please email homed@stuff.co.nz with your name, your neighbourhood and a quick recap of what was taken and how it happened.
We'd love to hear from you!
Hi Neighbours, Love him or hate him, downtown Auckland's (and briefly Manukau's) 5-storey Santa appears doomed because of cost, after nearly 60 years. Should he be saved, and by whom? Read the story below:
(Please type NFP if your comments are not for print)
People will have to put up with offensive behaviour from difficult tenants if the government goes ahead with plans to remove the 90-day notice period for evictions. What do you think? Should the government keep the 90-day tenant eviction notice? Vote in the poll below.
As we commemorate the 101st Armistice Day, it's timely that we reflect on the aftermath of the First World War; not only the massive scale of loss, but also the ongoing suffering experienced by those who returned from the first industrialised war.
Arriving in back in Wellington, Colonel Evans… View moreAs we commemorate the 101st Armistice Day, it's timely that we reflect on the aftermath of the First World War; not only the massive scale of loss, but also the ongoing suffering experienced by those who returned from the first industrialised war.
Arriving in back in Wellington, Colonel Evans pointedly reminded the soldiers of those left behind: “Remember,” he said, “When you go ashore you are not heroes. The heroes lie in France”. Having lost their comrades in the thousands, the soldiers hardly needed to be reminded of their 'luck' in making it through. Yet for those who survived, the physical and mental toll of the war was immense and for many unspeakable. Each service person confronted the psychological and emotional impact of a war unprecedented in its violence in their own personal way.
One soldier who suffered through his war service was Private Ivor Norman (Norm) Fleet 31249. A bushman who enlisted in Taumarunui, Fleet fought with the Wellington Infantry Regiment and received gunshot wounds to both legs during a clean-up operation at Bellevue Spur on 22 October 1917. His right leg was later amputated and he eventually returned to New Zealand where simply carried on with his life, marrying Elsie Petley in 1928, building his own house and forging a long and productive career. Norm rarely spoke of the war and relatives only recall seeing him in tears as his nephews left for the Second World War; a small clue to the pain that returned servicemen held inside. Like Norm, millions suffered silently in the aftermath. Today we honour their service and acknowledge the immeasurable suffering that came from it.
Lest we forget.
Find out more about Armistice Day and the Museum's collections here. www.aucklandmuseum.com...
TY Toys X 15 & 2 Large Ty toys ,PEPPA PIG puppy surprise, VIEWMASTER & reels, MR POTOTO head Cars Trucks fire truck with noise, Dominoes WOODEN TOYS LEAPPAD COMPUTER NEW STATIONARY
Lots of Bear's, Baby toys, Bead Boards, peg board NEW XMAS WRAP BODYGLOVE WETSUIT kids size 12
LOTS … View moreTY Toys X 15 & 2 Large Ty toys ,PEPPA PIG puppy surprise, VIEWMASTER & reels, MR POTOTO head Cars Trucks fire truck with noise, Dominoes WOODEN TOYS LEAPPAD COMPUTER NEW STATIONARY
Lots of Bear's, Baby toys, Bead Boards, peg board NEW XMAS WRAP BODYGLOVE WETSUIT kids size 12
LOTS OF TOYS MORE THAN LISTED cant take photos of everything
CHAPTER BOOKS kids books Thomas, Winnie the pooh, hairy McClary Rupert and many others
I have only uploaded some of the photos too much to list or take photos of 3 HOUSEHOLDS OF STUFF
TAROT CARDS & BOOK Beautiful Vase
Lots of Wool Unused AS New TARGUS BACKPACK Girls hardcase TROLLY BAG & kids wheel bag for shopping
FLOOR FANS FREESTANDING X 4 goes well $10 each LOTS OF GAMES many new in box Toys, Minecraft game, Game of Life, Charades, Smiggle stax, and much more not everything in photos
2 Guess handbags GIRLS CLOTHES size 14 NEW tights and more
BOYS LABELS shorts & tops harry potter Nike etc size 12-16 yr Havanan's jandels US 4-5 , CONVERSE shoes pink as new $20 size 6 Vans shoes as new size 5 Mens
Beautiful Glass PUNCH BOWL Set New 27 pce $15 , New Cider Ecology Glasses new $10, Crystalline Champagne glasses 5 in box new $5 outdoor PICNIC RUG KATHMANDU & 2 others $5 each also
CHILLY BAG LARGE with carry strap $7 and a carry shopping bag insulated new $10
Sensation Wine Glasses new in box $10, New Sunbeam Wine chiller $10
New Wetsuit Ladies size 8 or girls 12-14yr cost $200 with tag sell $50
Drink Glass Dispenser with Metal stand 8 litre as new $15 used once
Drink Glass Dispenser with Rose gold look new in box 5.5 litre $15
Double Duvet cover $4 Double Duvet inner cotton $5 2 pillows $2 each
Double Bedspread clean very nice $5 2 pillowcases 250 tread count $3 each Round pink tablecloth new $5 Camera cases $5 each More Kids and baby books not in photos
Beautiful Trelise Cooper Handbag $10 and more 0211224859 come get a bargain
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