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During April 2014 and November 2019, ANZ issued duplicate repayment insurance policies to customers that didn't provide any additional benefits or covers, and charged premiums on those policies, the FMA said today.
It's also alleged ANZ issued and didn't cancel policies for … View moreDuring April 2014 and November 2019, ANZ issued duplicate repayment insurance policies to customers that didn't provide any additional benefits or covers, and charged premiums on those policies, the FMA said today.
It's also alleged ANZ issued and didn't cancel policies for ineligible customers, also charging premiums on the policies. "ANZ sold a product that, for some customers, offered no benefit," FMA general counsel Nick Kynoch says. The FMA says the breaches range back to at least 2001, but the Financial Markets Conduct Act only came into effect from April 2014. The duplicate payment policy was identified around September 2017 and the ineligible customers issue around May 2018, the FMA says. But neither were disclosed to the FMA or Reserve Bank during a widespread review into the conduct and culture of New Zealand's retail banks in 2018. FMA says it was first notified by ANZ of the issues in June 2019. ANZ is being charged under the Act for making "false and misleading representations about the cover of the policies". "While ANZ has embarked on their own remediation programme, and ultimately self-reported this matter, the case points to a failure of internal systems and controls resulting in customer harm over a significant period of time," Mr Kynoch says. "In this instance, we felt it appropriate to put the matter before the courts." ANZ says it's already compensated customers around $440,000 in total, but admits there was a delay in reporting the issue to the FMA. Around 390 customers had duplicate policies and another 439 were ineligible to claim the insurance. The FMA's case relates to 307 customers. ANZ says it no longer offers the insurance. "We’re very sorry this happened," ANZ's Ben Kelleher said in a statement today. "We actively review our processes and systems to try and identify issues that could impact our customers. Where we find problems, we work to fix them for our customers." The FMA has filed the proceedings in the High Court and is seeking declarations of contravention of the Financial Markets Conduct Act, pecuniary penalties and costs.
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Across the months of May and June, we have been asking Aucklanders to create a Pest-Free haven in their backyard through placing traps, pulling weeds, and planting natives.
To help further support Aucklanders we ran a Q&A session with our Pest Free Auckland experts on Instagram and thought … View moreAcross the months of May and June, we have been asking Aucklanders to create a Pest-Free haven in their backyard through placing traps, pulling weeds, and planting natives.
To help further support Aucklanders we ran a Q&A session with our Pest Free Auckland experts on Instagram and thought we’d share a summary of the great questions and useful answers to get everyone started on their Pest Free Auckland journey.
Kia Ora,
Looking for recommendations for someone who is able to build us a cot into a space in our room with storage underneath.
We are after someone who has perhaps done this before as we want to make sure cot is safe for bubba and could perhaps last a second baby or into toddler years and be … View moreKia Ora,
Looking for recommendations for someone who is able to build us a cot into a space in our room with storage underneath.
We are after someone who has perhaps done this before as we want to make sure cot is safe for bubba and could perhaps last a second baby or into toddler years and be turned in to a bed.
Asking for recommendations elsewhere. Based in Titirangi.
Always wanted to try and bake your own bread?
Sourdough is a bread raised by aerobic yeast (yeasts in the atmosphere) that are captured in a mixture of flour and water and fed regularly to keep them alive. There are many different ways to make a sourdough starter — some people insist on using … View moreAlways wanted to try and bake your own bread?
Sourdough is a bread raised by aerobic yeast (yeasts in the atmosphere) that are captured in a mixture of flour and water and fed regularly to keep them alive. There are many different ways to make a sourdough starter — some people insist on using mineral water to feed the starter, others use water from boiled potatoes to get the starter going. It’s very effective to get a cup of someone else’s starter that you can then feed and grow yourself. Other people have sourdough starters that have been handed down through generations, but there’s no need for all that fuss: it’s incredibly easy to make your own.
Read the full recipe and method in the link below!
People are diagnosed with cancer everyday in New Zealand, but what about during the coronavirus lockdown? We're keen to talk to someone whose diagnostic appointments were put on hold during alert level 4, and how this has affected you. If you are willing to share your story, and be identified,… View morePeople are diagnosed with cancer everyday in New Zealand, but what about during the coronavirus lockdown? We're keen to talk to someone whose diagnostic appointments were put on hold during alert level 4, and how this has affected you. If you are willing to share your story, and be identified, please email kelly.dennett@stuff.co.nz.
The feral chickens of a leafy Auckland suburb that were removed because of a rat infestation are bac…
Update a boring old plant pot with an on-trend terrazzo paint effect!
Make the most of this weekend with this easy project idea from Resene. Find out how to create this quick and easy project yourself
We are sad to announce that Palmers Westgate will be closing its doors on June 10th. We would like to thank all our loyal customers for your support over the years.
We have really enjoyed serving West Auckland with great gardening products and expert advice.
Our closing down sale is now … View moreWe are sad to announce that Palmers Westgate will be closing its doors on June 10th. We would like to thank all our loyal customers for your support over the years.
We have really enjoyed serving West Auckland with great gardening products and expert advice.
Our closing down sale is now underway with loads of amazing deals in store including at least 50% off storewide. So come in store and fill your trolley with these unmissable deals!
We would love to see you before we close.
The team at Palmers Westgate.
I'm selling this car on behalf of my nephew who came to New Zealand for a work & travel holiday but had to return to Germany on short notice because of the Covid-19 lockdown...
The car is used, more thsn 20 years old and wasn't driven since the lockdown so expect some issues (however… View moreI'm selling this car on behalf of my nephew who came to New Zealand for a work & travel holiday but had to return to Germany on short notice because of the Covid-19 lockdown...
The car is used, more thsn 20 years old and wasn't driven since the lockdown so expect some issues (however the battery is newly replaced:-)).
The details are:
1996er Mazda Proceed
129482km
148hp
182nm torque
11l/100km fuel economy
Professional welding right front (invoice available)
New radiator at (122000km)
Pro rack roof rack
Original radio with aux
3 last Wof reports available
The car is based in West Auckland/Titirangi and viewings/test drives can be arranged in the evening or weekends.
Contact is 022 3092730.
Have you always wanted to delete old, embarrassing photos of yourself but haven't had the time to trawl through posts? Well, Facebook has your back. The social media giant has launched a new tool, Manage Activity, which allows users to get rid of unwanted posts in bulk. Manage Activity allows … View moreHave you always wanted to delete old, embarrassing photos of yourself but haven't had the time to trawl through posts? Well, Facebook has your back. The social media giant has launched a new tool, Manage Activity, which allows users to get rid of unwanted posts in bulk. Manage Activity allows users to delete or archive posts from a range of dates or involving particular people, so people can easily say goodbye to their exes, high school years and drunk outings.
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• Go to your Facebook profile then click on the ellipsis (three dots) under your name, then click on activity log.
• This will show you everything you have contributed to Facebook, including comments and reactions on other posts. Click on the Manage Activity link and then tap that you want to manage "Your Posts".
• From then you can filter posts. You can choose what kind of posts, such as check-ins, or photos. You can also filter the date range and the people who are tagged in them.
• Once you've selected some posts, you can choose to either "Archive" or "Trash" them.
The archive option hides them so only you can access them, but doesn't actually remove them from Facebook. The trash option puts them in a recycle bin for 30 days until they are permanently deleted. Unfortunately, users can't filter words by keyword for example, "drunk". But Facebook said it might add more in the future. In more bad news, people can't remove posts and photo made by others. The social media giant said in a statement that the new tool will "curate your presence on Facebook to more accurately reflect who you are today."
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The tool launched on mobile from June 3 before moving to desktop at a later date. "We'll continue building new functionality for this tool to ensure it meets people's needs to manage their digital footprint on Facebook," the company said.
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It was a pitch-black, two-second encounter with this amazing cephalopod that gave 14-year-old Aucklander, Cruz Erdmann an opportunity to capture the captivating winning shot of a bigfin squid illuminating the inky blackness of the ocean.
Cruz took out the Young Wildlife Photographer of the Year … View moreIt was a pitch-black, two-second encounter with this amazing cephalopod that gave 14-year-old Aucklander, Cruz Erdmann an opportunity to capture the captivating winning shot of a bigfin squid illuminating the inky blackness of the ocean.
Cruz took out the Young Wildlife Photographer of the Year category, being chosen from nearly 50,000 entries from 92 counties, honoured by the longest-running nature photography exhibition in the world! We spoke to this young creative on his incredible achievement.
As the Museum is now open, come and see all of the stunning images from the exhibition, extended for a limited time.
For bette sofas and better savings, come to visit us at 20 Catherine St, Henderson.
By getting rid of the middleman and dealing directly with the manufacturer, Sofa2u gives you the opportunity for massive sales. What's more, all of its sofas are made right here in New Zealand, giving you the… View moreFor bette sofas and better savings, come to visit us at 20 Catherine St, Henderson.
By getting rid of the middleman and dealing directly with the manufacturer, Sofa2u gives you the opportunity for massive sales. What's more, all of its sofas are made right here in New Zealand, giving you the peace of mind that you're helping support our local artisans.
For more our floor stocks information, you can find out on our website www.sofa2u.co.nz... .
Hi Neighbours!
Our June SuperSeniors Newsletter is out now, and it's filled with lots of useful and interesting information.
The Newsletter outlines things to keep in mind around COVID-19 and a few key points from the 2020 'Rebuilding Together' Budget that will benefit seniors.
15… View moreHi Neighbours!
Our June SuperSeniors Newsletter is out now, and it's filled with lots of useful and interesting information.
The Newsletter outlines things to keep in mind around COVID-19 and a few key points from the 2020 'Rebuilding Together' Budget that will benefit seniors.
15 June marks World Elder Abuse Awareness Day. It is an opportunity to shine the light on the role we can all play in reducing elder abuse and neglect.
Make sure to read and share it!
To subscribe, to the newsletter follow this link: bit.ly...
To view the current edition go to: bit.ly...
George Shiers has been looking for his favorite jumper for more than two years, and he is longing for its return.
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