* RIP OFF * - PRONTO AUTOMOTIVE BEACH HAVEN

Gillian from Birkdale

Be warned these guys are IN THE BUSINESS TO RIP YOU OFF. I took my car in for a WOF and we let them know of the car's misfire. However, when I picked up my car they told me they ran a diagnostic check and wrote down what the issue was and that it had to to with the ignition coil. But when I asked for the diagnostic print out they said they didn't have one because their printer wasn't working (yet they provIded me with a printed invoice??) and then I asked them to email or scan it to me, which they said they couldn't do either. This lead me to believe they DIDN'T DO THE DIAGNOSTIC CHECK AT ALL. I paid $100 for the diagnostic check but I highly doubt they ran it through the machine and simply came to their own conclusion that it was the ignition coil when he told me he done the diagnostic check. BE WARNED these guys take money from you and tell you they perform a service but cannot provide the diagnostic print out, which should be given to a customer when a diagnostic check is done on the machine at all mechanic shops. After speaking to another mechanic, he said the issue was not the coil, so I paid 100 bucks for them to make an assumption based on information we gave them. I also bought a new coil which cost me a further $200 for which I have to try to return. NO DIAGNOSTIC CHECK was done which means they RIPPED ME OFF. Do not use these guys, very unprofessional service.