Northland Rentals

David from Kerikeri District

I was surprised to receive an email from Northland Rentals Ltd to tell me that they are going to charge me the insurance excess on damage to the van I rented on Saturday. They say that there was damage to the rear bumper.
It was raining heavily on Saturday at time of pick up (the service person could wait to close the door behind me quick enough) and the usual walk around the van.
When I stopped off at the BP to load ice into the back. I did notice a ding in the back of the door, taking a closer look at noticed a bit of rust. It appears that someone had reversed into something with enough force to push the bumper in and put the dent in the rear door. The damage to the bumper and ding line up perfectly. As you can see from the picture.
As there was rust I thought nothing of it.
Then the surprise came, I was accused of the damage, that ding didn't happen on my watch (if it did, how did it rust so quick) but Northland rentals insists that these dings and dents are two separate accidents, which just a lie. The proof is in the photo.
I can afford the excess, what I cant afford is being treat dishonestly. Shame on Northland Rentals for operating like cheats. We deserve better from local business. Everyone that knows me, knows that they are treated in the utmost professional manner I expect the same.
David W Harrison
Chartered Accountant
PS I wont be booking them again for any golf trips