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J
2577 days ago

Vodafone

John from Silverstream

The decision by Vodafone to cut email services gave me an oportunity to have a look at what services I was getting and the costs. For the first time I saw that on my mobile account a warning was posted that if I did not pay (or they did not recieve payment) by due day a penalty payment would be incurred. Fair enought until I saw the penalty was $17.25 - almost the same as my monthly debt - $19.07. How can this be justified - normally overdues are penalised at 10-20%. Does this company really want patronage or are they trying to get out of the business in NZ?

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